• Exceeded KPI targets as the team’s Top Upseller for three consecutive months contributing to an increase in hotel sales revenue of approximately 110K monthly. Proven ability to drive sales and exceed targets.• Supervised team members for efficient operations from check-in to check-out and ensured compliance with standard procedures.• Ensured optimal service and hospitality by responding professionally to guests and stakeholders with accurate information.• Managed guest inquiries and complaints, maintaining positive relationships with guests and hotel departments.• Trained and directed the front desk team, resolving issues and providing coaching as needed for quality operations.

• Contributed to the development of special project by the CTO, offering valuable insights during development, and delivering exceptional customer support to clients.• Acted as a dedicated food diary, providing real-time calorie intake updates and offering valuable feedback to clients.• Managed the calculation and monitoring of daily caloric intake, meticulously recorded and tracked food and beverage consumption, and closely monitored client progress.

Persona connects the world’s best remote executive assistants with the world’s best companies and professionals.• Recruited, sourced, and shortlisted candidates from career sites and other recruiting channels.• Conducted interviews using cutting-edge recruitment techniques and selection methods to screen candidates.• Expertly screened candidates' resumes, job applications, and assessed their knowledge, skills, experience, and soft skills to identify the most qualified applicants.• Acted as the primary point of contact for candidates, fostering strong and positive relationships throughout the selection process.• Develop and implement recruiting strategies to source the best talent.

Rockwell Land Corporation is a real estate developer for high-end to upper-mid markets in the Philippines.• Conducted property viewings and successfully closed leasing deals, ensuring monthly quotas were met.• Negotiated and prepared Contracts of Lease, managing the move-in and move-out process.• Managed tenant needs and concerns, maintaining a high level of customer satisfaction.• Executed leasing business processes efficiently, adhering to company standards and completing paperwork accurately and on time.• Handled all documentation related to lease consummation and maintained organized account files.

Aruga by Rockwell is a luxury serviced-apartment hotel in Philippines business district.

• Demonstrated a strong track record as a Top Upseller, contributing to an increase in hotel sales revenue of approximately 500K-700K annually. Proven ability to drive sales and exceed targets.• Received the "Beyond our Smiles Superstar" recognition for August 2018 for exemplifying the values of the company.• Consistently maintained a high KPI of 85% or higher by ensuring accuracy in tasks such as check-in, check-out, and billing. Efficiently resolved guest complaints and handled night shift responsibilities, earning positive feedback for issue resolution.• Delivered excellent customer satisfaction, consistently receiving positive guest feedback. • Assisted in training and mentoring newly-hired colleagues in Front Office Department procedures, showcasing ability to work collaboratively and your multitasking skills.

Dubai International Hotel is a luxury 5-star airport hotel that cater to the accommodation needs of passengers in transit.• Conducted efficient and personalized express check-in and check-out procedures to enhance the guest experience.• Collaborated effectively with various hotel departments to resolve reservation and payment issues, promptly process guest requests, and ensure a seamless stay.• Demonstrated a strong ability to upsell guest rooms and promote hotel services, consistently earning certificates.• Managed cash payments and foreign currency exchanges with precision and accuracy, maintaining financial integrity at the front office.