Resourceful, self-motivated, customer focused, and process-oriented Account Manager with demonstrated ability to manage multiple projects while reducing costs, improving operations, and exceeding customer expectations. Thrives in an environment using my problem-solving skills to realize process improvements.
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Account Delivery ManagerHewlett Packard Enterprise Feb 2021 - Oct 2023• Responsible for leading service delivery for major Health Systems account.• Ensures Account Support Team meets or exceeds contractual obligations and customer expectations.• Owns customer operational relationship - develops & nurtures Account Support Team to meet or exceed customer satisfaction.• Works collaboratively with Sales to exceed revenue goals -
Implementation Project ManagerHewlett-Packard Jul 2017 - Feb 2021• Responsible for project managing multiple HPE Synergy installations/implementations across many major corporations• Partnered with customer, sales, and technical resources to overcome obstacles during deployment• Ensured smooth transition of delivery into customer environment on time and within budget
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Business Development ManagerHewlett Packard Enterprise Jan 2007 - Nov 2017Kansas City, Missouri Area• Team Lead of US based Technical Consultants performing short term custom consulting engagements• Managed business requirements for successful technical services completion including scoping, writing SOWs, understanding funding requirements and scheduling• Developed reporting to track view of business on the various technologies and financials
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Mision Critical Account Support ConsultantHewlett Packard Enterprise Mar 2001 - Jul 2007
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Unix System AdministratorIbm Global Services Jul 2000 - Mar 2001Kansas City, Missouri Area
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Unix System AdministratorAt&T Dec 1981 - Jul 2000Kansas City, Missouri Area
Frequently Asked Questions about Joy Brooks
What is Joy Brooks's role at the current company?
Joy Brooks's current role is Customer Relationships | Business Development | Project Management | Process Improvement.
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Joy Brooks
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