Marjorie Kuhn Email and Phone Number

Substituted in various school districts in both a Learning Support and Classroom Instructional Aide capacity.

Fine Art Gallery and Custom Framing establishment in Kennett Square, PA. Represented over 50 local and regional artists. Responsible for all aspects of the business including interviewing new artists, selecting and displaying art in the gallery, customer service, interacting with vendors and ordering product, designing and maintaining digital files of customer information, artist information, inventory and sales, marketing, problem solving and advertising. Created a monthly newsletter for customers and artists. Planned special monthly and annual events.

Provided documentation for the IT Desktop, Technical Support, and Customer Service departments. This included interviewing managers and personnel to assess documentation needs and requirements, designing and implementing a departmental plan, establishing documentation standards, designing and creating custom Word templates, documenting processes and functions standardizing existing service and support forms and designing and creating new forms as needed.

Wrote Installation, Implementation, Administration and User Guides for both an Information Management System and an Active Asset Inquirer System. Performed test to verify the accuracy of both system software and documentation.

Designed and wrote Document Information Design Plans, User Reference Manuals, Installation and Operations Guides, Programming Interface Guides, Getting Started Guides and Capabilities Overviews for Windows/NT-based systems. Participated in the software design and development process. Performed tests to verify the accuracy of both the system software and documentation. Provided information for training manuals and evaluated the training package. Helped develop Usability Test Plans for the systems.