Marjorie Randall Email and Phone Number

Datawatch Systems is an industry-leading access control solution provider in the US. As a trusted industry leader for nearly 40 years, Datawatch Systems provides advanced technology solutions that ensure complete protection for valued assets for building owners, property managers, and tenants.

• Supervised staff of 10 employees• Created training documents & trained all new employees and sub-contractors• Reconcile daily manifest for all divisions• Book trips & build routes for sub-contractors• Correct daily errors for payroll• Data entry clerk• Answer multi-lane phone system, faxing, and filing• Assist with end-of-month financials• Reviewed all departmental voicemail/email and initiated investigations into customer complaints• Processed and resolved… Show more • Supervised staff of 10 employees• Created training documents & trained all new employees and sub-contractors• Reconcile daily manifest for all divisions• Book trips & build routes for sub-contractors• Correct daily errors for payroll• Data entry clerk• Answer multi-lane phone system, faxing, and filing• Assist with end-of-month financials• Reviewed all departmental voicemail/email and initiated investigations into customer complaints• Processed and resolved in-house customer service complaints• Designate staff to investigate customer service complaints• Diagnosed ongoing issues, remedied and counseled with appropriate manager for solution• Negotiate, reconcile, and create solutions for customer complaints and concerns• Prepared Monthly OTP & Quality Assurance Monthly Reports for Monthly Meetings• Accessed Sub-Contractors appropriate monetary penalty for contractual violations• Prepared payroll for assigned department• Monitor daily system performance• Monitor two-way radios, multi-line phone systems, and on-road provision of service for quality• Handled high volume of customer calls and communicate issues with drivers• Assigned trips to drivers to assure adequate disbursement of trips between all assigned routes• Notes closed and/or late starting of routes and communicates same to appropriate Manager• Responsible for influencing employee morale and quality customer service• Participate in analysis and review of operating performance• Obtained information needed to make a reservation or cancellation for travel arrangements• Correct discrepancies for travel arrangements when necessary* Front Desk/Receptionist duties as needed Show less

Responsible for preparing, scanning and/or data entry on a variety of customer documents. Prepares files and documents for filming/scanning. This includes the tasks of arranging documents in prescribed order and format, inserting targets at customer request and repairing documents as needed. Scans documents on a variety of scanning equipment. Performs data entry, verification, and editing. Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of… Show more Responsible for preparing, scanning and/or data entry on a variety of customer documents. Prepares files and documents for filming/scanning. This includes the tasks of arranging documents in prescribed order and format, inserting targets at customer request and repairing documents as needed. Scans documents on a variety of scanning equipment. Performs data entry, verification, and editing. Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of various computer software packages. Verifies input data to ensure accuracy of completed work, scans and edits work for errors during processing. In addition the production clerk II performs data entry tasks as specified by the client. Show less