Marjorie Smith Email & Phone Number

Saskatoon, Sk, Ca

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

Saskatchewan, Canada

Volunteer Chairing the United Way Board of Directors supporting the community of Yorkton Saskatchewan and surrounding areas.

• Growing sales of Apple-based solutions to consumer and professional customers• Building a community of loyal Apple customers who return to the store for service, support, and future purchases of Apple and related 3rd party products• Training the reseller’s store team members on Apple hardware, software, and accessories & increasing the store staff product knowledge• Developing the store’s Apple business by building a strong, influential, collaborative business relationship with the reseller’s management and sales team• Remaining well-versed and educated on Apple-branded and related 3rd party products and being able to present Apple based solutions in formal as well as informal settings• Maintaining merchandising and visual standards according to Apple and reseller standards• Analyzing and reporting business results and trends• Delivering optimal customer service through professionalism and product knowledge • Creating and modifying business plans to achieve goals• Manage vendor relationships within Saskatoon with Apple authorized resellers

· Provides personal computer support and troubleshooting for Internet related software problems, system malfunctions, installations and operating systems for external customers. · Provides personal computer support and troubleshooting for Internet related software problems, system malfunctions, installations and operating systems for external customers. Receives and logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required. · Investigates, resolves and/or dispatches problems relevant to High Speed Internet access, other emerging Internet technologies. · Performs customer and technical resource follow-up on all unresolved troubles. · Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving Internet and system malfunctions. · Reviews and provides trouble statistics upon request by management. Receives and logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required. · Investigates, resolves and/or dispatches problems relevant to High Speed Internet access, other emerging Internet technologies. · Performs customer and technical resource follow-up on all unresolved troubles. · Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving Internet and system malfunctions. · Reviews and provides trouble statistics upon request by management.

· Supported a team of 15-20 representatives daily to obtain customer service (TSF) levels while achieving sales (+100% to revenue target) and quality key performance objectives· Solving customer complaints and escalations· Developing and maintaining channel and internal relationships.· Developing long-term business relationships with residential TELUS customers.· Working closely with front line management and reporting team to deliver daily, weekly and monthly reports on sales productivity and workplace efficiency.· Prepared and coached in the execution of business plan for revenue and key performance indicator attainment within the Calgary customer call centre · Worked closely with schedulers to ensure service level agreements and call volumes were answered in compliance with CRTC regulations and reported results to a Director and VP level

Business Administration

Business Administration