Marjorie Hankla Email & Phone Number

Maine, United States

United States

Portland, Maine, United States

Portland, Maine, United States

❖ Achieved a performance of 99.2% Adherence and 103.6% Conformance for the year of 2020. Reached also the highest HPP payout for all quarters. ❖ Maintain up to date knowledge of products and services. ❖ Handle customer calls with enthusiasm and helpful attitude and responded to queries about services, product malfunctions, promotions, and billing. ❖ Work to address all customer concerns in a timely and effective manner, understanding the needs of each customer. ❖ Handle large volume of calls on a day to day basis with a sense of calm and good work ethic. ❖ Provide superiors with work logs, demonstrating accountability.

Aracaju Area, Brazil

❖ Directed personnel, training, and labor relations activities. ❖ Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.❖ Implemented new working processes which delivered continued improvements.❖ Worked with the management team to implement the proper division of responsibilities.❖ Handled all customer relations issues in a gracious manner and in accordance with company policies.❖ Created and maintained an organized database (excel and company internal system) to help with all employee's daily work.

Aracaju Area, Brazil

❖ Provided legal analysis for complex labor cases and mediation between employers and employees.❖ Ordered various environmental and investigative test when necessary for a labor court proceeding.❖ Assisted lead attorney in various tasks related to labor cases.❖ Coordinated and planned intern training programs, ensuring they were well prepared to succeed in their positions.❖ Conduct orientations for the interns to foster positive attitude toward organizational objectives.

Aracaju Area, Brazil

❖ Created a positive sales and service environment through employee clarity, simplicity and guidance to customers.❖ Introduced and trained the new employees to their daily work. ❖ Acknowledged customer issues and desires and resolved their requests quickly and efficiently.❖ Assisted clients in understanding their available options and assisted them with the selection of the right service plans for their needs.❖ Effectively communicated with other employees and upper management to ensure complete care of customers.❖ Fulfilled administrative duties, including completing and filing paperwork. ❖ Facilitated the delivery of financial products and service to diverse clientele.❖ Greeted customers and offered them assistance where possible.❖ Accepted and processed customer payments in cash, credit cards and checks, checking for validity.