Marjorie Madera

Marjorie Madera Email and Phone Number

Director, Marketing Operations at Penske Media Corporation - Customer Success | Project Management | Media Operations @ Trinity-Pawling School
Pawling, New York
Marjorie Madera's Location
New York City Metropolitan Area, United States, United States
Marjorie Madera's Contact Details
About Marjorie Madera

Customer success and media operations management of digital marketing channels, websites and paywalls for B2B and B2C consumers. Extensive experience in project management, customer care, fulfillment, marketing execution, SaaS and e-commerce. Proven track record of delivering exceptional results and building strong relationships with internal and external clients.

Marjorie Madera's Current Company Details
Trinity-Pawling School

Trinity-Pawling School

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Director, Marketing Operations at Penske Media Corporation - Customer Success | Project Management | Media Operations
Pawling, New York
Marjorie Madera Work Experience Details
  • Trinity-Pawling School
    Trinity-Pawling School
    Pawling, New York
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  • Penske Media Corporation
    Director, Marketing Operations
    Penske Media Corporation Nov 2021 - Present
    Los Angeles, Ca, Us
    Team leader for Audience Marketing operations and customer service remote teams supporting digital subscription tech stack and paywall for B2B/B2C accounts across multiple publications. Accountable for driving operational efficiency, ensuring exceptional customer service and managing vendor relationships. Significant contribution to the company's strategic direction with efforts focused on simplification, process improvement and production efficiency. Project manager for multiple conversions and migrations with large scale data, including orders and payments, for B2B and B2C consumers, generating annualized savings of $1MM+.
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  • Trusted Media Brands, Inc.
    Senior Manager, E-Commerce
    Trusted Media Brands, Inc. Jan 2018 - Jul 2021
    New York, Ny, Us
    Digital marketing and fulfillment operations manager responsible for development of 2 e-Commerce sites. Management of website administration and app integration, optimizing the customer experience. Built marketing budget and campaign events with catalogue of over 300 products resulting in $1MM gross annual start-up sales. Managed multiple relationships with vendors and suppliers to ensure quality, cost-effectiveness, and timely delivery of products.
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  • Trusted Media Brands, Inc.
    Senior Manager, North America Customer Care
    Trusted Media Brands, Inc. Dec 2015 - Dec 2017
    New York, Ny, Us
    North American customer service management of 3rd party inbound call center. Managed customer care leads, supervisors and 60+ representatives, with focus on upsell strategy, compliance, escalations, problem resolution, policy enforcement and special projects. Ensured high levels of customer satisfaction through effective policies and procedures. Successfully lowered operating costs by $1MM via process improvements, contract negotiation and outsourcing.
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  • Reader'S Digest Association
    Senior Manager, Data Integration And Implementation
    Reader'S Digest Association Jan 2013 - Nov 2015
    New York, New York, Us
    Developed and integrated data tools with a keen eye on achieving optimum performance based on deliverables. Implemented new operational features and validated performance results to ensure friction-less journeys for B2B and B2C customers. Coordinated with internal stakeholders and the business community to load, test and audit new product features.
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  • Reader'S Digest Association
    Fulfillment And Operations Manager Roles
    Reader'S Digest Association Dec 2002 - Dec 2012
    New York, New York, Us
    Prior to 2013, served as print and digital magazine fulfillment manager in various roles for acquisition, retention and gift subscription business, with accountability for order, payment and product processing within CDP management systems. Planned and scheduled day-to-day workflow, with oversight of manufacturing plants, supply chain, warehouse vendors and fulfillment house. Statistical associate in quantitative role supporting list selection and scoring of predictive models.
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Marjorie Madera Skills

Direct Marketing Online Marketing Campaign Management Content Strategy Publishing Direct Mail Content Development Magazines Brand Development Creative Direction Lead Generation Print Web Analytics Segmentation Database Marketing Interactive Marketing Brochures Media Planning Advertising Sales Mobile Marketing Strategic Partnerships Seo New Media Omniture Customer Insight Creative Strategy Layout Mac Adobe Acrobat Sem Indesign Facebook Digital Printing Relationship Marketing Offset Printing Marketing Management Google Analytics Consumer Marketing Web Content Viral Marketing Editorial B2b Social Media Measurement Ppc P&l Management Mobile Advertising Media Buying Blogging Brand Management B2b Marketing

Marjorie Madera Education Details

  • Mercy University
    Mercy University
    February 1998

Frequently Asked Questions about Marjorie Madera

What company does Marjorie Madera work for?

Marjorie Madera works for Trinity-Pawling School

What is Marjorie Madera's role at the current company?

Marjorie Madera's current role is Director, Marketing Operations at Penske Media Corporation - Customer Success | Project Management | Media Operations.

What is Marjorie Madera's email address?

Marjorie Madera's email address is ma****@****hoo.com

What is Marjorie Madera's direct phone number?

Marjorie Madera's direct phone number is +184559*****

What schools did Marjorie Madera attend?

Marjorie Madera attended Mercy University.

What skills is Marjorie Madera known for?

Marjorie Madera has skills like Direct Marketing, Online Marketing, Campaign Management, Content Strategy, Publishing, Direct Mail, Content Development, Magazines, Brand Development, Creative Direction, Lead Generation, Print.

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