Marjorie Thomas Email & Phone Number

Downingtown, Pa, Us

Mid-Atlantic Region

• Strategic Management: Oversaw 16 hospice offices across the Mid-Atlantic region, orchestrating comprehensive hospice services for patients.• Financial Oversight: Managed a daily caseload of 700 hospice patients, generating $51 million in revenue annually, achieving a consistent 6% growth each fiscal year.• Market Expansion: Conducted thorough competitive analyses and collaborated with sales and clinical teams to devise strategies for increasing market share, resulting in significant regional growth.• Innovative Program Development: Spearheaded the implementation of program differentiators such as music therapy, massage therapy, and complementary therapies, enhancing the interdisciplinary team's effectiveness.• Quality Assurance: Secured Accreditation Commission for Health Care (ACHC) accreditation for all managed locations, resulting in multiple deficiency-free surveys.• Partnership Development: Established and nurtured regional relationships with Accountable Care Organizations (ACOs), insurance providers, and long-term care facilities, resulting in increased referrals and admissions across all markets.• Financial Acumen: Demonstrated proficiency in profit and loss management, devising clear plans to improve profitability through strategic business development and expense management.

985 Old Eagle School Road, Suite 504, Wayne, Pa 19087

• Founding and Growth: Founded an independent hospice organization renowned for its commitment to quality, integrity, and compassionate care. Successfully grew the organization to serve 200 patients per day and achieve $15 million in annual revenue.• Employee Development and Retention: Strategically recruited, trained, and managed a team of over 100 caregivers, fostering a culture-driven environment that resulted in high employee satisfaction and a less than 5% turnover rate.• Innovative Program Development: Developed and implemented program differentiators, including the integration of music and massage therapists into the interdisciplinary team, enhancing the quality of care provided to patients.• Pandemic Response: Successfully navigated the challenges posed by the COVID-19 pandemic, ensuring uninterrupted service to patients, and maintaining staffing levels. Received designation from the Pennsylvania Department of Health as a vaccination distribution site for patients, families, employees, and the community.• Expansion and Service Diversification: Introduced palliative care consults and services through nurse practitioners and medical director services, further enhancing the scope of care provided to patients.• Strategic Partnerships: Established and cultivated regional relationships with Accountable Care Organizations (ACOs), insurance providers, and long-term care facilities, resulting in increased referrals and admissions across all markets.• Business Transition and Promotion: Facilitated the successful sale of the business to Care Hospice in 2019 while continuing to manage all aspects of Holisticare Hospice. Subsequently, earned a promotion to the role of Regional Vice President within the organization, reflecting exceptional leadership and contributions.

Devon, Pennsylvania, United States

• Strategic Facility Management: Oversaw operations of a large-scale post-acute rehabilitation facility catering to patients recovering from surgeries and injuries, managing 18 department directors and a staff of over 200 employees across a 240-bed facility.• Rebranding and Facility Enhancement: Successfully rebranded the facility to emphasize its acuity and exceptional patient care, enhancing its reputation and visibility in the community.• Specialized Orthopedic Rehabilitation Unit: Pioneered the development of a 30-bed distinct orthopedic rehabilitation and recovery unit in collaboration with orthopedic surgeons from twenty-two hospitals, addressing a critical need in the region's healthcare landscape.• Strategic Partnerships: Established strategic partnerships, including collaborating with a large orthopedic surgeon's office to optimize orthopedic program integrity and continuity, further enhancing patient care outcomes.• Financial Performance: Exceeded budgeted contribution margin by $1 million annually and achieved the highest Medicare reimbursement rate in the state of Pennsylvania, demonstrating strong financial acumen and operational efficiency.• Outcome Measurement and Quality Improvement: Implemented an outcome collection process to measure results, facilitating the obtainment of private insurance contracts and ensuring continuous improvement in patient care standards.• Employee Engagement and Retention: Achieved an impressive 90% retention rate across all employees through effective leadership, professional development initiatives, and a positive work culture.• Physician Collaboration: Established and built a Medical Director team and specialty physician consult rounding, fostering collaborative relationships with healthcare professionals to enhance patient care delivery.• In-House Wound Management Team: Developed an in-house wound management team, reducing the need for external consultations and improving the efficiency of wound care services.

Fort Washington, Pennsylvania, United States

• Strategic Growth Management: Oversaw the establishment and growth of Pennsylvania locations, from startup to serving 150 patients daily, demonstrating adept leadership and operational management skills.• Service Area Expansion: Expanded service area by deploying designated teams and establishing an additional office, effectively broadening the organization's reach and accessibility.• Specialty Service Development: Introduced specialty services tailored to specific patient needs, strategically increasing market share and driving rapid growth and profitability for the organization.• Continued Operation through Acquisition: Successfully navigated the acquisition process while ensuring continued operation of the agency, preserving staff retention, and maintaining strong relationships with referral partners, thereby facilitating a smooth transition to new ownership.