Marjorie Wingate, Smc Email & Phone Number

Charlotte, North Carolina, United States

• Independently manage assigned IT projects and work closely with Project Sponsors, Technology Managers, project teams, and Stakeholders from inception to completion to ensure that project deliverables are completed.
• Project Success: Exceeded EPMO KPI requirements for projects managed in 2019 – 2020 and 1st and 2nd quarter of 2021 as a result of closing my projects under budget and on/or before scheduled completion.
• Process Improvement: Continually update EPMO project management procedural documentation, process flows for Project Web Application and Project artifacts.
• Performance Recognition: Received “exceeds expectations” rating for 2019 employee performance and received positive feedback from Sponsors and project teams on my performance on managing projects.
• Training: Obtained training in Organizational Change Management (OCM) and incorporate OCM methodologies into project execution to eliminate or minimize customer/user impact as a direct result of implementation of.

• Independently managed assigned IT projects and worked closely with Senior IT Project Manager from inception to completion to ensure that multiple projects are completed within the documented and approved Scope, Budget.
• Process Improvements: Revamped status report template, meeting agendas and Executive Review presentation to ensure project status updates are conveyed to the appropriate audience in a clear and concise manner.
• Project Management: Partake in weekly Project Management Methodology meetings to review, revise and document project management procedures, process flows and artifacts.
• Performance Recognition: Received positive feedback on my performance from Senior IT Project Manager, EPMO Manager and project team members.

Washington D.C. Metro Area

Lead and manage cross-functional project teams simultaneously to execute technical and functional projects across multiple product and business domains. Ensure project are implemented within scope, schedule, budget, and quality. -Use of Agile and Waterfall methodologies to execute multi-phase complex projects. Utilize JIRA software to effectively manage.

Washington D.C. Metro Area

Led and managed level 2 help desk team to meet or exceed customer expectations and department service level goals. Ensured customer responses were processed accurately, timely and efficiently. -Led and evaluated team performance to ensure projects and daily tasks were completed within deadlines and according to department standard operating procedures..

Washington D.C. Metro Area

My responsibilities include responding to customer inquiries escalated from level 1 help desk staff via CRM, troubleshoot system issues, data mine case for process improvement opportunities, train level 1 staff on products and procedures, work as a team to meet goals and service levels, develop and maintain Standard Operation Procedures (SOPs) and work.

Master Of Science - Ms, Information Technology Project Management

Master's in IT Project Management

Bachelor'S (Bit), Information Technology Concentration Networks

Activities and Societies: Dean's List- AIU- 2011

Associate Of Arts - Aa, Business Administration Concentration Information Systems