Marjorie Wingate, Smc Email & Phone Number

Charlotte, North Carolina, United States

Independently manage assigned IT projects and work closely with Project Sponsors, Technology Managers, project teams, and Stakeholders from inception to completion to ensure that project deliverables are completed within the documented and approved Scope, Budget, Schedule, and Quality. Oversee exceptions, unresolved issues and monitored progress by designated issue owners. Pursued project status updates and maintained project schedules, artifacts, risks, action items and issues logs. Employed Waterfall methodologies to mobilize project teams composed of Server team, Cyber Security team, Active Directory team, Storage, Business Analyst, Database Administrators, and Testers for multiple projects managed simultaneously with budgets totaling 2M+. Proactively perform root cause analysis to assess postproduction challenges, lessons learned opportunities and improvements, and identify gaps in budget and estimations. Developed impeccable documentation, and monthly reports. Updated and interfaced with project Sponsors, Application Manager, Executive Team, EPMO Manager, Project Managers, project teams and other stakeholders regarding status, issues, and adjustments.Key Achievements:▪ Project Success: Exceeded EPMO KPI requirements for projects managed in 2019 – 2020 and 1st and 2nd quarter of 2021 as a result of closing my projects under budget and on/or before scheduled completion.▪ Process Improvement: Continually update EPMO project management procedural documentation, process flows for Project Web Application and Project artifacts. ▪ Performance Recognition: Received “exceeds expectations” rating for 2019 employee performance and received positive feedback from Sponsors and project teams on my performance on managing projects. ▪ Training: Obtained training in Organizational Change Management (OCM) and incorporate OCM methodologies into project execution to eliminate or minimize customer/user impact as a direct result of implementation of project deliverables.

Independently managed assigned IT projects and worked closely with Senior IT Project Manager from inception to completion to ensure that multiple projects are completed within the documented and approved Scope, Budget, Schedule, and Quality. Overseen exceptions, unresolved issues and monitored progress by designated issue owners. Pursued project status updates and maintained project schedules, artifacts, risks, action items and issues logs. Employed Waterfall methodologies to mobilize project teams composed of Developers, Functional Business Analyst, Database Administrators, Security Administrators, and Testers on the Enterprise Resource Planning (ERP) project of a budget of $1.4M. Performed root cause analysis to assess postproduction challenges, lessons learned opportunities and improvements, and identify gaps in budget and estimations. Developed impeccable documentation, reports, and newsletters. Updated and interfaced with project Sponsors, Application Manager, Executive Team, EPMO Manager, Project Managers, project teams and other stakeholders regarding status, issues, and adjustments.Key Achievements:▪ Process Improvements: Revamped status report template, meeting agendas and Executive Review presentation to ensure project status updates are conveyed to the appropriate audience in a clear and concise manner.▪ Project Management: Partake in weekly Project Management Methodology meetings to review, revise and document project management procedures, process flows and artifacts. ▪ Performance Recognition: Received positive feedback on my performance from Senior IT Project Manager, EPMO Manager and project team members.

Washington D.C. Metro Area

Lead and manage cross-functional project teams simultaneously to execute technical and functional projects across multiple product and business domains. Ensure project are implemented within scope, schedule, budget, and quality. -Use of Agile and Waterfall methodologies to execute multi-phase complex projects. Utilize JIRA software to effectively manage Agile projects, sprints, backlog items, and project tasks.-Manage and deliver functional and technical projects, meeting changing business needs, and technology upgrades.-Generate weekly status reports to report project performance to stakeholders, management and present project performance to Enterprise Program Management Office (EPMO) and stakeholders.-Facilitate weekly status meetings and daily stand up meetings with project teams to review completed tasks, upcoming tasks. -Identify, document, track and monitor risks in risk register and apply appropriate risk response strategies.-Conduct lessons learned meetings to review project highs and lows and apply solutions. -Monitor post production activities to ensure the product meets customer requirements.-Utilize Microsoft Excel to perform analysis across multiple complex projects to identify trends, improvement opportunities and gaps in estimations.

Washington D.C. Metro Area

Led and managed level 2 help desk team to meet or exceed customer expectations and department service level goals. Ensured customer responses were processed accurately, timely and efficiently. -Led and evaluated team performance to ensure projects and daily tasks were completed within deadlines and according to department standard operating procedures. -Developed Key Performance Indicators (KPIs), Quality and Service level metrics, workflows and project objectives for team.-Improved Service Level by 25% and Quality performance metric by 67% within three months.-Decreased escalation volume by 44% by re-positioning processes and improving staff knowledge.-Led and launched Voice of the Customer (VOC) program which involved data collection, analysis and recommended opportunities for improvement. -Launched new internal department training program to improve quality and knowledge retention.-Re-positioned job functions to improve utilization/occupancy, productivity and goals.-Developed standard operation procedures for department, team and cross team functions.-Led and monitored multiple projects, scheduled meetings and provided project status to stakeholders.-Built and maintained working relationships with internal and external customers.-Developed action plans, implementation plans and communication plans for projects.

Washington D.C. Metro Area

My responsibilities include responding to customer inquiries escalated from level 1 help desk staff via CRM, troubleshoot system issues, data mine case for process improvement opportunities, train level 1 staff on products and procedures, work as a team to meet goals and service levels, develop and maintain Standard Operation Procedures (SOPs) and work with other departments to resolve customer problems and streamline processes.

Master Of Science - Ms, Information Technology Project Management

Master's in IT Project Management

Bachelor'S (Bit), Information Technology Concentration Networks

Activities and Societies: Dean's List- AIU- 2011

Associate Of Arts - Aa, Business Administration Concentration Information Systems