Marjory Chimukuche Email & Phone Number

Huntingdon, England, United Kingdom

In my current role as Technician- Support Services at Anglian Water Services in Huntingdon, England, I'm currently assisting in the management of outsourcing of water samples to subcontractors, ensuring timely and accurate results. I'm involved in the efficient data entry processes into the LIMs system, improving data accuracy and workflow. Additionally, I collaborated with departmental teams to enhance central laboratory service processes, optimizing efficiency and quality control.

Cambridge, England, United Kingdom

Managed permit submissions and collaborated with highway authorities to facilitate project commencement, while also developing programming initiatives to anticipate work capacity.• Planned and executed poling, civils, and cabling operations to meet SLAs and crew profitability targets.• Managed interim reinstatements to maintain compliance with SLA fines and minimize associated costs.

Cambridge, England, United Kingdom

Review performance of 12 different recycling and environmental service contractors. Assess job selection for monthly contractor’s invoices received payments. Utilise WTN and tracker reports to validate contractors’ documents, whilst revising price rates on related database systems. ● Employed SAP by encompassing around six months of checking fleet and domestic waste invoices.● Aided in forecasting expected vehicle capacity on a weekly basis● Conserved £50K+ fines by notifying… Show more Review performance of 12 different recycling and environmental service contractors. Assess job selection for monthly contractor’s invoices received payments. Utilise WTN and tracker reports to validate contractors’ documents, whilst revising price rates on related database systems. ● Employed SAP by encompassing around six months of checking fleet and domestic waste invoices.● Aided in forecasting expected vehicle capacity on a weekly basis● Conserved £50K+ fines by notifying framework and contact manager regarding pertinent discrepancies. Show less

Cambridge, England, United Kingdom

Using the Salesforce platform, created and registered contractual documentation in a timely manner. Supported accounts manager in generating over 50 monthly, quarterly, and yearly reports for waste performance. Assisted credit control administrators regarding contractual debt issues.● Facilitated sales team in updating contracts worth £25K.● Participated in decreasing 50% contracts terminations by tracking company’s terms/conditions and policies.

Huntingdon, England, United Kingdom

Served as primary contact for NHS clients across Cambridgeshire and Peterborough regions. Analysed multiple general IT problems and escalated issues to upper management support team. Resolved service requests and incidents in prompt manner. Operated active directory for opening accounts and resetting passwords, whilst activating/deactivating Blackberry accounts.● Aided in introduction of windows 7 project for over 500 workstations.● Addressed 100+ calls each day and retained set 75%… Show more Served as primary contact for NHS clients across Cambridgeshire and Peterborough regions. Analysed multiple general IT problems and escalated issues to upper management support team. Resolved service requests and incidents in prompt manner. Operated active directory for opening accounts and resetting passwords, whilst activating/deactivating Blackberry accounts.● Aided in introduction of windows 7 project for over 500 workstations.● Addressed 100+ calls each day and retained set 75% first call resolution rate. Show less

St. Ives, England, United Kingdom

Oversaw day-day telephone calls, live chats, and emails. Documented and escalated customer complaints/feedback. Co-ordinated with suppliers, customers, and engineers according to set standards and policies.● Responded to at least 60 calls per day with average talk time of 5.5 minutes.● Ensured adherence to related legislation, whilst managing all types of transactions and payments.

Huntingdon, England, United Kingdom

*Dealing with customers and retailers with LG Smart TVs, LG monitors and other LG devices by resolving a wide range of customer inquiries including warranty queries, fault updates, complaint issues, fault diagnostics and product support. *Logging an average of 150 calls a day on the call logging system whilst maintaining an 80% average customer service quality assurance score. *Assisting in maintaining and improving database operational efficiency and performing daily, weekly and… Show more *Dealing with customers and retailers with LG Smart TVs, LG monitors and other LG devices by resolving a wide range of customer inquiries including warranty queries, fault updates, complaint issues, fault diagnostics and product support. *Logging an average of 150 calls a day on the call logging system whilst maintaining an 80% average customer service quality assurance score. *Assisting in maintaining and improving database operational efficiency and performing daily, weekly and monthly data maintenance tasks. Show less

Computing And Information Systems(Cis), Computing And Information Systems, Bachelors (Hons) Degree

Master'S Degree, Business Administration

Foundation Degree, Information Communication & Technology