Marjory Chimukuche Email & Phone Number

Huntingdon, England, United Kingdom

In my current role as Technician- Support Services at Anglian Water Services in Huntingdon, England, I'm currently assisting in the management of outsourcing of water samples to subcontractors, ensuring timely and accurate results. I'm involved in the efficient data entry processes into the LIMs system, improving data accuracy and workflow. Additionally, I.

Cambridge, England, United Kingdom

• Managed permit submissions and collaborated with highway authorities to facilitate project commencement, while also developing programming initiatives to anticipate work capacity.
• Planned and executed poling, civils, and cabling operations to meet SLAs and crew profitability targets.
• Managed interim reinstatements to maintain compliance with SLA fines and minimize associated costs.

Cambridge, England, United Kingdom

• Review performance of 12 different recycling and environmental service contractors. Assess job selection for monthly contractor’s invoices received payments. Utilise WTN and tracker reports to validate contractors’.
• Employed SAP by encompassing around six months of checking fleet and domestic waste invoices.
• Aided in forecasting expected vehicle capacity on a weekly basis
• Conserved £50K+ fines by notifying… Show more Review performance of 12 different recycling and environmental service contractors. Assess job selection for monthly contractor’s invoices received payments. Utilise WTN.
• Conserved £50K+ fines by notifying framework and contact manager regarding pertinent discrepancies. Show less

Cambridge, England, United Kingdom

• Using the Salesforce platform, created and registered contractual documentation in a timely manner. Supported accounts manager in generating over 50 monthly, quarterly, and yearly reports for waste performance..
• Facilitated sales team in updating contracts worth £25K.
• Participated in decreasing 50% contracts terminations by tracking company’s terms/conditions and policies.

Huntingdon, England, United Kingdom

• Served as primary contact for NHS clients across Cambridgeshire and Peterborough regions. Analysed multiple general IT problems and escalated issues to upper management support team. Resolved service requests and.
• Aided in introduction of windows 7 project for over 500 workstations.
• Addressed 100+ calls each day and retained set 75%… Show more Served as primary contact for NHS clients across Cambridgeshire and Peterborough regions. Analysed multiple general IT problems and escalated issues to.
• Addressed 100+ calls each day and retained set 75% first call resolution rate. Show less

St. Ives, England, United Kingdom

• Oversaw day-day telephone calls, live chats, and emails. Documented and escalated customer complaints/feedback. Co-ordinated with suppliers, customers, and engineers according to set standards and policies.
• Responded to at least 60 calls per day with average talk time of 5.5 minutes.
• Ensured adherence to related legislation, whilst managing all types of transactions and payments.

Huntingdon, England, United Kingdom

*Dealing with customers and retailers with LG Smart TVs, LG monitors and other LG devices by resolving a wide range of customer inquiries including warranty queries, fault updates, complaint issues, fault diagnostics and product support. *Logging an average of 150 calls a day on the call logging system whilst maintaining an 80% average customer service.

Computing And Information Systems(Cis), Computing And Information Systems, Bachelors (Hons) Degree

Master'S Degree, Business Administration

Foundation Degree, Information Communication & Technology