MARJORIE SCHIMMEYER GUTIERREZMARJORIEGUTIERREZVA01@GMAIL.COMMARJORIEGUTIERREZVA02@GMAIL.COM09932884119 – 0495430978PERMANENT HOME TAGUIG CITY METRO MANILACURRENT LOCATION CABUYAO LAGUNASMALL BUSINESS OWNER – CUSTOMER SERVICE – BPO EXPERIENCED – VOICE – NON-VOICE – EMAIL – TECHNICAL SUPPORT – INSURANCE OPERATIONS CONSULTANT EXPERIENCED – SOFTWARE ENGINEER – QUALITY ASSURANCE ANALYST – WEB DEVELOPER – DATABASE MANAGEMENT – MOM – WIFE TO A BIKE ENTHUSIAST HUSBANDABOUT ME:A person with full of determination, customer service skills, computer skills, critical thinking skills, problem solving techniques, technical and interpersonal skills, leadership skills, management skills, can easily adapt at building working relationship with co-worker and management, team player, well-disciplined in stressful environment, manageable and optimistic person, greatly respect others perspective and highly organized.WORK EXPERIENCE:CURRENT SMALL BUSINESS SINCE JANUARY 2016 IN TAGUIG CITY INVOLVES:YAMI ONLINE SHOP – RETAIL – BUY AND SELL – ONLINE BUSINESSYAMI’S APARTMENTS – LEASE AND RENTAL BUSINESS – REAL ESTATEYAMISHOP - LAMINATION AND PRINTING SERVICES – PRINTINGYAMI BIKES – CO-OWNER – MOUNTAIN BIKES BUY AND SELL ONLINEEMAIL SUPPORT – OPERATIONS CONSULTANT – SYKES ASIA GLORIETTA 1 - MAKATI CITY – JANUARY 2017 TO AUGUST 2017Responsible for alterations on customers’ accounts like update of clients’ personal details, payment method like credit card or direct debit accounts, beneficiary forDeath claims, requesting rollover funds, processing payments, email forConfirmation and response and allocating funds.PART TIME TUTOR – TAGUIG CITY - JANUARY TO DECEMBER 2016TECHNICAL SUPPORT VOICE ACCOUNT – STREAM – CONVERGYS INC - MAKATI CITY – JUNE 2014 TO DECEMBER 2015Answered telephone calls from customers having problem with their internet connection, helped them resolve the issue, guided customers to connect their wired and wireless devices, helped customers to change their wi-fi name and password and installation of modem, setup email account, retrieved and changed email password, released account from walled garden for first time setup, sent technician, replaced modem, informed customer if there was an outage and current status of their account if they asked for it.