Marjun Dacutanan Email & Phone Number

Israel

Mckinley Hill, Fort Bonifacio L Taguig City

* Provide Tier 2 technical support.* Onsite Technical Support* Network Data Center Maintenance* Company Mobile and Laptop configuration and provisioning.* Ensure all mobile and laptop device is up to date and encrypted.* Company software patching and configuration.* Support VPN MyEd Pulse Secure* Checkpoint Endpoint Security*RSA Security Console Admin*Secure Doc WinMagic Encryption* Wave VDI Support* Service Now Qualifier and Dispatcher

Mckinley Hill, Fort Bonifacio L Taguig City

* Provide Tier 2 technical support.* Onsite Technical Support* Network Data Center Maintenance* Company Mobile and Laptop configuration and provisioning.* Ensure all mobile and laptop device is up to date and encrypted.* Company software patching and configuration.* Support VPN MyEd Pulse Secure* Endpoint Security

Mckinley Hill, Fort Bonifacio L Taguig City

*Provide tier 1 and 2 technical support.*Provisioning of system access to end user.*Handle new hire system accesses.*Configuration of Nice and Witness recording.*Configuration of Avaya Onex and Universal Softphone.*Hardware deployment.*Triage with US counter part on windows and software updates.*We support VDI (virtual desktop infrastructure.*Document Internal process.

Ncr - National Capital Region, Philippines

Technical Support- Computer hardware and software problem;- Company laptop hardware and software problem;- Lotus Notes E-mail problem;- Common network connection problem LAN/Wireless LAN;- Printer problem;System Monitoring- Checking and Monitor of Systems used by Watsons- Checking and monitor backup server (Acronis Backup and Recovery 11.5)- Ensure store sales and sku are updated in the server;Telephony (PABX system);- Management of PABX system (LG nortel, AVAYA);- Telephone problem;- Assigning of local, direct line and activate NDD and IDD to end user;Server Management- Monitor server health;- Monitor server disk space;- File server management;- Ensure all server have updated antivirus;Asset Management- Deployment of IT Equipment to end user;- Documentation of all IT Equipment fixed asset.- IT Equipment Inventory;

Ncr - National Capital Region, Philippines

- Deliver service and support to end-users using and operating automated call distribution phone software;- Offer alternative solutions where appropriate with the objective of retaining customers and clients;- Redirect / escalate ticket problem to appropriate resource;