Mark Goldberg, P.E., Pmp Email & Phone Number

Chicago, Il, Us

Chicago, Il

o Lead end-to-end operations for the Utility Data Management (UDM) businesso Drive Customer engagement through technical sales and contracting; collaborate with internal teams on onboarding, utility data acquisition, and data processing; partner with regional business leaders on achieving customer success, revenue and delivery targets o Consistently achieve and exceed annual revenue targets through strategic planning & oversight on gross margin & EBITDA goals, utilization and satisfaction goals, and new business development o Direct offshore operations teams and operational staff across 20 functional teamso Partner with Product & Engineering teams to scope, develop, and build digital tools for bill processing, bill payment solutions, and Scope 1, 2, & 3 carbon emissions reporting solutions o Manage operating expense budget, strategically balancing investments in resources and tools while adhering to OpEx targets for personnel and other overhead costs o Lead the evaluation and negotiation of contracts and Statements of Work supporting account expansion, RFP solicitations and new business development o Oversee technical sales operations including pricing tool development and updates to contract & SOW templates o Architect a revised product P&L model incorporating intercompany revenue, commercial revenue from corporate controller, OpEx and CapEx from operational processing centers, and OpEx and CapEx from global delivery teams o Leverage P&L model for strategic planning, resulting in the redirection of product investment budget, reduced operational costs, cost optimization amongst global processing centers, and informing product pricing strategy

Chicago, Illinois, United States

o Architect and execute a holistic Customer Success and Account Health strategy, leveraging automation to streamline monthly KPI reporting. Present data-driven insights at customer MBRs and QBRs supporting continuous improvemento Achieve annual revenue expansion, cross-sell & upsell targets on Customer accounts through directing CSM team’s account expansion targets, collaborating across various product teams, and directly engaging with Customers o Direct a portfolio of 150+ cross-product Customer accounts consistently delivering Customer retention exceeding 95% year-over-year through proactive account management, personalized service, and solution-driven engagement

Greater Chicago Area

o Lead and mentor a team of up to 25 project & program managers overseeing cross-product engagements in Utility Data Management, Energy Services, Demand Response, Battery Storage, Energy Procurement, and Energy Advisory o Lead technical sales support efforts to scope and price projects, conduct technical discovery with Customers, prepare bid responses, and develop marketing collateral o Develop and implement scalable pipeline management and revenue forecasting across North American regions, including working with Sales & Solutioning to allocate resources and trigger new hiring consistent with revenue growth

San Francisco Bay Area

o Manage the scope, schedule, budget, quality, resourcing, and communications for over 135 energy efficiency, retro-commissioning, and Energy Intelligence Software projects with an average project budget of $53k o Develop energy savings calculations, implementation cost estimates, Measurement & Verification (M&V) analysis, and life cycle cost estimates for identified energy efficiency opportunities o Write technical project reports detailing recommended Energy Efficiency Measures, present results to Customers, support Customer’s evaluation of projects for implementation, and provide oversight of implementation of measures

San Francisco Bay Area

o Develop energy savings calculations, implementation cost estimates, Measurement & Verification (M&V) analysis, and life cycle cost estimates for identified energy efficiency opportunities o Write technical project reports detailing recommended Energy Efficiency Measures, present results to Customers, support Customer’s evaluation of projects for implementation, and provide oversight of implementation of measures

San Francisco

Intenship during which I served as an Energy Efficiency Project Engineer performing site audits, energy efficiency measure analysis, and preparing client reports.

Bs - Engineering, Mechanical Engineering

Ba - English, Engish (Major); Spanish (Minor)

Education record