Mark Penny Email & Phone Number

Poole, Gb

London, England, United Kingdom

-Providing architecture governance & oversight across Fraud, Economic-Crime and Treasury lines of business to ensure projects align with group strategy, policy and standards-Producing e2e business domain and technology strategy documentation and thought leadership by collaborating across the organisation to define service 'North-Stars' and developing transitional state architectures to achieve that vision-Guiding operational teams on best use of technology and helping to select appropriatevendor and internally developed solutions aligned to business problems-Monitor technology and industry innovation to enable TSB to capitalise on opportunities

Poole

-Built and manage a team of 30+ Engineers (Architects, Designers, Developers and Testers) split into 4 cross functional agile feature teams spread across India, UK and North America-Accountable for all engineering activity across Payment Workflow Platforms (circa 25 applications and services) supporting live and post payment activities-Leading the Architecture, Functional Design, Development and Testing of our upgrade from PRPC v6.2SP1 to Pega Infinity (v8.4.x) and subsequent platform evergreen strategy -Active participant in our cloud pathfinder program, building our IAC capability to rapidly deploy mission critical applications on the cloud-Focused on creating a re-usable set of patterns and components which will enable BPM delivery acceleration across the group-Responsible for in-sourcing and growing our own Pega development talent (including Citizen Developers) and balancing this against our requirements for short term staff augmentation via services companies-Enforcing code quality/guardrail compliance through quality reviews and consistent feedback-Work closely with our Program Manager, Product Owner and operational and technology stakeholders to estimate, prioritise and plan and deliver product roadmaps

Poole

- Responsible for the design, development and delivery of changes to the Payment Exception Management Pega Platform (built on the Smart Investigate framework) -Accounting for building our DevOps deployment and automated test capability- Primary focus is delivery of digital process automation including improvement of the customer journey and colleague experience through self service - Manage a team of 11 Pega certified developers - Responsible for the development and delivery of Robotic Automation using Blue Prism across retail banking platforms (+100 FTE savings)- Manage a multi vendor team of 7 development resources trained in Blue Prism

-Lead Solution Architect and Developer for Corporate and UKRBB’s Payment Exception Investigation application (Query Management System) servicing 1,400+ users and its upgrade from the PRPC v5.1 to 6.2 platform (went live Oct 2013)-Lead designer and developer of a new PRPC based application for UK Retail Banking (FX Currency Orders)-Completed and Managed the Elaboration, Design, Development, User Acceptance Testing and Deployment of several software upgrades to existing applications-Designed, developed and deployed a series of business critical changes in PRPC within aggressive time scales-Worked on the design and build of the GPP (FundTech Global Pay Plus) integration to PRPC-Developed, embedded and supported new M.I. across the servicing areas-Represented Barclays Corporate Technology at PegaWORLD 2013 and PegaWORLD 2015-Involved in Barclays Transform program-Worked on the development, design and integration of SWIFT and SEPA standards for Barclays corporate payment exception management

-Responsible for completing the elaboration, design, build and deployment of changes to the QMS application (based on PRPC v5.1 with SI framework)-Developed a number of audit related and business critical changes within aggressive timescales-Completed the elaboration, design and development of application "bolt on's" such as internal correspondence and Loss/Error reporting suite.-Work as a point of contact/referral for other configuration analysts

-Worked with the business users and system architects on the development and deployment of a new Business Process Management application landscape. I have also provided post program implementation support in the form of ongoing system enhancements to improve customer service, mitigate risk and increase agent productivity.-Deeply involved in Customer and colleague journey enhancement and service improving our internal and external service offerings, producing industry leading levels of capability in the UK-Responsible for the development of M.I. for servicing areas within Global Payments Operations, including creation of KPI's for presentation to senior levels of management-Have written and supported the updating and maintaining of technical documents, including technical feasibility, elaboration, functional and non functional requirements, use cases, standard operating procedures and Business Operational Designs-Worked closely with internal audit to ensure that the required standards are sustained and any identified risks are successfully mitigated and meet all FSA guidelines

-Responsible for writing and maintaining operation processes-Created detailed process maps using Microsoft Visio-Closely involved in the off-shoring of multiple processes-Acted as the support contact and referral point for over 70 members of staff internationally

-Responsible for resolving queries and performing reconciliation on internal and external client accounts-Provided a high level of customer service to customers and other international banks, often by acting as an intermediary for other internal departments-Acted as the UK-based key contact for Barclays New York-Note: Temp from Jan '03 to March '04 - Perm from April '04

Responsible for sales analysis, cash control and handling and all administrative aspects associated with store managementBudgeted all financial aspects including purchase orders and deliveriesMaximised profit margins by identifying market trends and merchandising the store including promotional offers accordinglyOrganised promotional events and adapted the premises to suit the target market

Education record

Level 3 IT System, Support Technician, NVQ Level 3 IT, Level 3 Key Skills (IT, Communication, Application of Number) First part of MSDST.

Education record