Mark Connor Email & Phone Number

QC Analyst reviewing files being sold to secondary markets. Forensic underwriting and compliance review. Second level underwriting review prior to releasing findings to clients

Texas

underwriter for fulfillment services

Coppell, Tx

Manage the suspense clearing team through the process from legal package delivery to final purchase in a timely manner.• The purchase team became remote due to the pandemic so new work processes and reporting were created. These included daily distribution of workloads, balancing work product reviews and accountability reporting. • Planning and review meetings with management leaders were held at least weekly, sometimes more often as the scope and processes would change with adjustments to improve customer experience.• Project managed training and execution. Expanded offshore team usage from simple file stacking to complete docs reviewing, growing efficiencies, and understanding of documentation to review prior to files being released to the non-delegated team for purchase review.• Promote attention to detail in review and communication to correspondent clients and internal clients to perfect our collateral for purchase.• Communicate with all partners to drive best practices for drying collateral, supplying/acquiring adequate documentation to complete purchase of non-delegated correspondent loans.• Guide and train my onshore team for maximum efficiency with process flow.

Addison, Tx

Project management of right sizing post-closing team in addition to creating and managing Underwriting Review team while streamlining department processes. People Management of a team of Purchase Clearing Specialists and Post-Closing Underwriters / building process flows to turn the Warehouse Bank Pipeline more quickly and efficiently. Collaborate with operations management teams to identify trends and improve front end underwriting for first-time pass-through rates. Manage the flow of conditions to reduce turn times and enhance interaction with purchase clearing and investors.

Managing production of a growing Purchase Clearing team. Building and refining clearing process, adding more investors and increasing pipelines while exceeding goals and driving revenue back to the organization. Train team members in mortgage guidelines and help them logically process vendor requests. Provide daily reporting on pipeline status, identifying trends to drive change throughout the organization.

Plano

Multiple Team Leadership / FHA Subject Matter Expert / Helped build QM/ATR FHA guidelinesManaged three separate teams, building productive routines and increasing production on each team. Worked with all loan types, most recently with FHA/VA teams. Worked with QM/ATR team to create risk level processes for FHA team. Prepared teams to transition to new processing method• Organized team process and communication with partners and improved production• Reduced HARP loan backlog by 50% in one month preparing for process change transition• Increased production on FHA team while collaborating on QM/ATR and appraisal process changes

Plano, Tx And Glendale, Ca

Managed a team of business coaches impacting 400+ associates in Plano, TX and Glendale, CA to improve proficiency with rapidly changing guidelines and processes. Project to roll out/deploy a proficiency coaching program. The project was in a hybrid waterfall/agile life cycle. In my role as Proficiency Coach Manager/Project Manager I identified key stakeholdersthroughout the organization (width and depth) including various SMEs, senior management, team members, and stakeholders that would be associated with the benefits/outcome.• Managed teams of coaches in Plano, TX and Glendale, CA and developed strong network with customer relations leadership to create the process for handling customers in distress.• Directed process change pilot team on coaching services with the 3rd party vendor to form a streamlined process, improving efficiency by 40% - 100% in different areas.

Plano, Tx

I was the top producing underwriter on my team with the highest quality scores. I led a group of trainers to convert another site to modification underwriting. I was the Subject Matter Expert interpreting the HARP guidelines and handled escalated files to provide quality service and proper resolution for all stakeholders