Mark Jorgensen Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Australia

RMSI is a global IT company specialising in geospatial and software solutions, serving clients across diverse sectors including utilities, telecommunications, natural resources, land and infrastructure, navigation and location-based services, insurance, and funding agencies.I oversee RMSI's business operations in Australia and New Zealand, with a focus on.

Brisbane, Australia

Leading the end to end program management group in delivering the $1.6b HFC Delivery Agreement by Telstra for nbn. Telstra is managing the design and construction of fast broadband on behalf of nbn to more than three million homes currently in the footprint of Telstra’s pay-TV cable network (Hybrid-Fibre Coaxial or HFC cable network).

Brisbane, Australia

• Accountable for the delivery of 2 major commercial contracts for nbn, Planning & Design Services Agreement (PDSA) with revenue of $360m that delivered network designs for nbn and the Joint Deployment Works Contract.
• Led both an internal and external office and field workforce with high levels of Health Safety & Environment performance, including obtaining AS4801 and ISO14001.
• Establish and developed internal resource and organisational capability and built external delivery partner capability that enabled the successful completion of the contract and met the customers required delivery.
• Implemented IT and automation solutions to maximise design and construction quality, speed and effectiveness.
• Achieved high levels of employee engagement through Employee Engagement Surveys (EES) for 2016 with 84% +11% above high performing technology norm & 2017 with 83% +10% above high performing technology norm.

Brisbane, Australia

• Leader accountable for the operational execution of the nbn Definitive Agreements (DA) relating to the Access Network for infrastructure access to Telstra's duct, pit and lead-in network with a revenue contribution of.
• Establish a new delivery organisation to support the delivery of the revenue targets and meet Telstra's obligation to undertake access network remediation to agreed fitness levels. This involved management of large.
• Created additional commercial design services into nbn for Fibre-to-the-Premise (FTTP) with ~ value of $60m.
• Led the development of automation for managing the DA obligations to improve design effectiveness and manage construction program management.
• Achieved high levels of employee engagement through Employee Engagement Surveys (EES) for 2014 with 92% +12% above high performing global norm.

Sydney, Australia

• Key role in the $11.2 billion nbn Definitive Agreement (DA) in the Telstra negotiation team with lead role in Infrastructure Service Agreement modules for Ducts and Lead-ins, Access Deed, Subscriber Agreement.
• Telstra lead for the nbn Trial Agreement and on-boarding project which established 2.5k customer connection across the 5 nbn first release sites.
• Key lead with Telstra Wholesale to negotiate the first Wholesale Broadband Agreement (WBA) with nbn.
• Developed prior to nbn DA contract negotiations business demerge options for Telstra to potential meet structural separation requirements.

Sydney, Australia

• Led the delivery of Telstra’s Service Delivery’s strategic workforce plan resulting in the development of Communication Technician of 2012 plan.
• Management of new product & platform Integration into Service Delivery including the migration of legacy products and platforms.
• Management of Learning & Development functions within Service Delivery, partnering with the Telstra Learning Academy (TLA) to supply required training and development with $200 million budget.
• Led and developed the contract and operational execution of the Service Delivery Trainee Program.
• Led the development of the long-term workforce and business planning for the Service Delivery division.

Qld

Leading the South West Qld region as the area manager for service delivery at Telstra. Managed approximately 350 field based technicians, Team Leaders and support staff for the southern western part of the state, from Toowoomba to Birdsville and north to Longreach, 900,000 sq KM of area servicing our customers.

Brisbane

Leading operational support for the Service Delivery Executive Director for the Australia North Eastern region, looking after workforce planning, business reporting & analytics, materials & logistics, GIS/TPNI, processes & initiatives, fleet management.

Brisbane

Leading the network planning function for metro cities across Australia for the access network. Responsible for capex and opex investment into the metro access network and overall network performance.

Lead Service Delivery Workforce Management Centres across metro cities in Australia. We managed the resource planing long term, short term and the workforce dispatch to approximately 6000 communication technicians. Accountable for managing customer SLA and response times to ensure service level met KPIs.

Senior Certificate

Business

Strategic Behavior Mgsm 870 Module