Magellan Solutions USA Inc. (MSUSA) launched under the visionary leadership of Mark A. K. Dee, CEO of MSUSA - a Call Center, BPO, IT, Energy Demand Reduction Consultant and Services Provider. A registered Service Disabled Veteran/Minority Owned Small Business and a Vendor to the US Federal Government, California, and Florida. MSUSA provides a wide variety of applications in Human Resource Management, Call Center Services, Back Office Support, and BPO Connection Services. Our facility infrastructure includes; a 1500 Employee Facility Capacity oversees/400 Facility in Florida, Computer Telephony System, Skills Based Routing, IVR, Dynamic Call Blending, Automatic Call Distribution System, Call/Agent Reporting, PaBX/Dialer Software, and Call Recording Applications. A nine year old family owned company that provides high quality Customer Service, Best Practice Process Management, Various Cost Saving Propositions, Process Transparency and Integration, Cutting-Edge Communication and Data Management and Continuous Process Improvements. Certified: ISO9001, ISO27001, Lean SIxSigma Mark currently serves as an advisor to a food industry restaurant chain. He has served as the CEO of a Japanese restaurant in CA from 2008-2012. Mark has also served in various multi-level management positions in his 21 years of service in the US Air Force. He performed as Immunology and Microbiology department manager, Medical Laboratory Assistant Director, and finally retiring in in 2008 as a Superintendent of a 129 personnel medical support squadron. His primary responsibility included the oversight and management of eight deployable medical units, a disposition of $17 million medical budget, and assurance compliance of the medical facility to all local, state, federal standards.He has a BS in Health Sciences and Hospital Administration, Board Certified in Clinical Laboratory, holds a Masters in Business Administration and a Masters of Science in Systems Management.