Mark Mccormack Email and Phone Number
I am a people-focussed, strategic leader experienced in transformational change. I bring significant expertise across multiple ICT domains with focus areas in service management, ICT lifecycle, and continuous improvement strategies. My strength in building relationships at all levels enables trust and collaboration, and a positive culture where teams are empowered to deliver organisational goals and customer value. I am at my best when I am working collaboratively with my team to tackle big challenges.
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Director, Service Management And OperationsQueensland Fire DepartmentBrisbane, Qld, Au
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Director, Service Management And OperationsQueensland Fire Department Jul 2024 - PresentBrisbane, Queensland, Australia -
Director, Learning Environments And Technology ServicesQut (Queensland University Of Technology) Jan 2018 - Jul 2023A senior executive role with responsibility for strategic delivery of end-to-end desktop and audio-visual asset management and support services; lifecycle design, planning and implementation of learning space technology solutions; software asset management service delivery; and delivery of eMedia production services. -
Manager, Hiq Contact CentreQut (Queensland University Of Technology) 2017 - 2018Brisbane, Queensland, AustraliaThe HiQ Contact Centre is the single point of contact for all IT, student administration and Library enquiries for the university taking 2,800 enquiries per week. This strategic leadership role had responsibility for the Contact Centre and Service Management Systems and support team.
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Project Manager, Hiq Service ModelQut (Queensland University Of Technology) 2016 - 2017Brisbane, Queensland, AustraliaThis project involved the design and implementation of a new student centred service delivery model for learner support at the university. My role involved the design, development and broad level planning for the contact centre, service points, overall service model and service management systems integration and reporting capabilities.
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Manager, Technology SupportQut (Queensland University Of Technology) 2007 - 2016Brisbane, Queensland, AustraliaIn this role I was responsible for the IT Helpdesk and technology support function across the university, and the provision of the universities service management system. This involved the supervision of three Support Managers and 80 staff to ensure that QUT staff and students client IT support, AV support and service management systems needs were met in a prompt and professional manner.
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Project Manager, Business And Service ImprovementQut (Queensland University Of Technology) 2006 - 2007Brisbane, Queensland, AustraliaThis senior leadership role involved a high level strategic review of the universities approach to direct client IT support and helpdesk activities from a service quality and efficiency perspective. It was a component of the universities Business and Service Improvement program affecting 90 staff across 15 organisational units, and involving structural realignment of human and non-human aspects.
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Project Manager, It Service ManagementQut (Queensland University Of Technology) 2004 - 2006Brisbane, Queensland, AustraliaWithin this role I introduced ITIL service management standards in a whole of university project across 35 discrete organisational areas affecting up to 380 IT staff. This work was initiated from a quality perspective to improve support of QUT’s annual infrastructure investment. It involved developing and integrating standard IT work processes and procedures.
Mark Mccormack Education Details
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Master Of Business Administration - Mba -
Bachelor Of Information Technology
Frequently Asked Questions about Mark Mccormack
What company does Mark Mccormack work for?
Mark Mccormack works for Queensland Fire Department
What is Mark Mccormack's role at the current company?
Mark Mccormack's current role is Director, Service Management and Operations.
What schools did Mark Mccormack attend?
Mark Mccormack attended University Of New England (Au), Qut (Queensland University Of Technology).
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