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Mark Mccormack Email & Phone Number
Director, Service Management and Operations
at
Queensland Fire Department
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director, Service Management and Operations
Location
Brisbane, Queensland, Australia
Who is Mark Mccormack? Overview
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Quick answer
Mark Mccormack is listed as Director, Service Management and Operations at Queensland Fire Department, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Mark Mccormack.
Mark Mccormack previously worked as Director, Learning Environments and Technology Services at Qut (Queensland University Of Technology) and Manager, HiQ Contact Centre at Qut (Queensland University Of Technology). Mark Mccormack holds Master Of Business Administration - Mba from University Of New England (Au).
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Email format at Queensland Fire Department
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Queensland Fire Department
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Profile bio
About Mark Mccormack
I am a people-focussed, strategic leader experienced in transformational change. I bring significant expertise across multiple ICT domains with focus areas in service management, ICT lifecycle, and continuous improvement strategies. My strength in building relationships at all levels enables trust and collaboration, and a positive culture where teams are empowered to deliver organisational goals and customer value. I am at my best when I am working collaboratively with my team to tackle big challenges.
Current workplace
Mark Mccormack's current company
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8 roles · 23 years
Mark Mccormack work experience
A career timeline built from the work history available for this profile.
Director, Service Management And Operations
Director, Learning Environments And Technology Services
A senior executive role with responsibility for strategic delivery of end-to-end desktop and audio-visual asset management and support services; lifecycle design, planning and implementation of learning space technology solutions; software asset management service delivery; and delivery of eMedia production services.
Jan 2018 - Jul 2023
Manager, Hiq Contact Centre
The HiQ Contact Centre is the single point of contact for all IT, student administration and Library enquiries for the university taking 2,800 enquiries per week. This strategic leadership role had responsibility for the Contact Centre and Service Management Systems and support team.
2017 - 2018
~1 yr
Project Manager, Hiq Service Model
This project involved the design and implementation of a new student centred service delivery model for learner support at the university. My role involved the design, development and broad level planning for the contact centre, service points, overall service model and service management systems integration and reporting capabilities.
2016 - 2017
~1 yr
Manager, Technology Support
In this role I was responsible for the IT Helpdesk and technology support function across the university, and the provision of the universities service management system. This involved the supervision of three Support Managers and 80 staff to ensure that QUT staff and students client IT support, AV support and service management systems needs were met in a prompt and professional manner.
2007 - 2016
~9 yrs
Project Manager, Business And Service Improvement
This senior leadership role involved a high level strategic review of the universities approach to direct client IT support and helpdesk activities from a service quality and efficiency perspective. It was a component of the universities Business and Service Improvement program affecting 90 staff across 15 organisational units, and involving structural realignment of human and non-human aspects.
2006 - 2007
~1 yr
Project Manager, It Service Management
Within this role I introduced ITIL service management standards in a whole of university project across 35 discrete organisational areas affecting up to 380 IT staff. This work was initiated from a quality perspective to improve support of QUT’s annual infrastructure investment. It involved developing and integrating standard IT work processes and procedures.
2004 - 2006
~2 yrs
2 education records
Mark Mccormack education
Master Of Business Administration - Mba
Bachelor Of Information Technology
FAQ
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What company does Mark Mccormack work for?
Mark Mccormack works for Queensland Fire Department.
What is Mark Mccormack's role at Queensland Fire Department?
Mark Mccormack is listed as Director, Service Management and Operations at Queensland Fire Department.
Where is Mark Mccormack based?
Mark Mccormack is based in Brisbane, Queensland, Australia while working with Queensland Fire Department.
What companies has Mark Mccormack worked for?
Mark Mccormack has worked for Queensland Fire Department and Qut (Queensland University Of Technology).
How can I contact Mark Mccormack?
You can use AeroLeads to view verified contact signals for Mark Mccormack at Queensland Fire Department, including work email, phone, and LinkedIn data when available.
What schools did Mark Mccormack attend?
Mark Mccormack holds Master Of Business Administration - Mba from University Of New England (Au).
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