Mark A Scott

Mark A Scott Email and Phone Number

QA Voice Analytics Coach at Alltran for Toyota/Lexus Financial Services
Mark A Scott's Location
Somerville, Texas, United States, United States
Mark A Scott's Contact Details

Mark A Scott personal email

n/a

Mark A Scott phone numbers

About Mark A Scott

Under Construction: I have extensive experience in the banking, manufacturing, and healthcare industries. I can lead your Information Technology, Business, third-party, and all other resources to successful completion of any initiative in any industry. At your convenience, let's discuss how I will become an immediate asset in a project, program, portfolio, or production release capacity.

Mark A Scott's Current Company Details

QA Voice Analytics Coach at Alltran for Toyota/Lexus Financial Services
Mark A Scott Work Experience Details
  • Alltran
    Payment Processor
    Alltran Oct 2016 - Mar 2018
    Bryan/College Station, Texas Area
    Representing Toyota/Lexus Financial Services as a first-party customer service representative for Central Recovery/HQ; received inbound calls and provided excellent customer service to the customer or their agent(s) by learning and understanding the client’s applications and procedures for payment, title/registration, military/veteran, repossession, retail, lease, personal property tax, and state/federal-specific processing.
  • Alltran
    Payment Processor
    Alltran Sep 2015 - Oct 2016
    Bryan, Texas
    Representing US Auto as part of their Accounts Receivable team
  • Mas Project Management Services, Llc
    Owner
    Mas Project Management Services, Llc Jul 2013 - Aug 2015
  • United States Postal Service
    Rural Carrier Associate
    United States Postal Service Dec 2014 - Jul 2015
    Stonebrook Post Office, Frisco, Tx
    Acted as back-up for three regular carriers, processing, preparing, delivering, and picking-up mail and parcels; assigned to two of the three routes; delivered Amazon parcels on Sundays as requested (typically bi-weekly); supported the regular and rural carriers as requested by performing clerical duties such as processing DPS mail, periodicals, etc.
  • Essilor
    Business Intelligence Project Manager
    Essilor Jun 2012 - Nov 2012
    Farmers Branch, Tx
    Business to Business (B2B) Contract thru HireSource ITActed as Project Manager for Business-sponsored, data warehousing projects in an eye lens manufacturing space. Also supported Program Manager for major update initiative involving Oracle and the Enterprise Data Warehouse (EDW).
  • Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Technical Release Manager Consultant
    Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas May 2005 - Nov 2011
    Richardson, Tx
    Corporate EmployeeActed as a Senior Project Manager, Lead Technical Analyst, and Production Release Manager for the Enterprise Data Warehouse (EDW) team supporting BCBS of IL, NM, OK, and TX (MN was not part of HCSC during my tenure). Created and supported EDW's Project Portfolio Management process and deliverables. Responsible for data integration of all legacy data: eligibility; claims; income; receivables; wellness. Represented EDW in all aspects of Corporate Compliance and annual… Show more Corporate EmployeeActed as a Senior Project Manager, Lead Technical Analyst, and Production Release Manager for the Enterprise Data Warehouse (EDW) team supporting BCBS of IL, NM, OK, and TX (MN was not part of HCSC during my tenure). Created and supported EDW's Project Portfolio Management process and deliverables. Responsible for data integration of all legacy data: eligibility; claims; income; receivables; wellness. Represented EDW in all aspects of Corporate Compliance and annual audit. Show less
  • Mbna
    Release Test Manager
    Mbna Apr 2002 - May 2005
    Addison, Tx
    Sr. Consultant thru Keane, Inc.Acted as Release Test Manager and Lead Test Analyst on Testing Center team.
  • Bankers Conseco Life Insurance Company
    Project Administrator
    Bankers Conseco Life Insurance Company Feb 2000 - Mar 2002
    Carmel, In
    Consultant thru CompuPros, Inc.Created and maintained project plans, status reports, and project deliverables as required by client and consulting firm management and clients' Program/Project Manager. Educated client personnel on project plan creation and maintenance.NOTE: Through CompuPros, Inc., I also acted as a Project Administrator for Fortis Health in Milwaukee, WI, and BCBS of TX in Richardson, TX.
  • Fortis Healthcare
    Test Environment Manager
    Fortis Healthcare May 1998 - Feb 2000
    Richardson, Tx
    Consultant thru CompuPros, Inc.Coordinated scheduling of development, test environment build, and all phases of testing activities for mainframe, distributed, and vendor package Y2k updates for the Fortis program, including life and health insurance. Responsible for creation, management, and approvals for the Implementation/Backout Plan deliverable. Managed execution of approved Implementation plans including code migration and lessons learned sessions.
  • Stonehouse Technologies
    Technical Manager And Quality Assurance Manager
    Stonehouse Technologies Aug 1989 - Apr 1998
    Dallas, Tx
    Corporate EmployeeManaged a QA Team for a company that marketed, designed, and created a telephony software package which allocated call charges from a PBX back to the individual company departments. Maintained the annual QA budget. Managed implementation of AutoTester. Managed and provided technical support to the Development Team for conversion of legacy mainframe application to a mid-ranged system in UNIX and Oracle. Major presenter for annual user conferences and training… Show more Corporate EmployeeManaged a QA Team for a company that marketed, designed, and created a telephony software package which allocated call charges from a PBX back to the individual company departments. Maintained the annual QA budget. Managed implementation of AutoTester. Managed and provided technical support to the Development Team for conversion of legacy mainframe application to a mid-ranged system in UNIX and Oracle. Major presenter for annual user conferences and training opportunities. Show less

Mark A Scott Skills

Data Warehousing Sdlc Business Intelligence Project Management Requirements Analysis Business Analysis Etl Software Project Management Visio Requirements Gathering Data Integration Project Portfolio Management User Acceptance Testing Business Objects Integration Program Management Databases Pmo Sql Data Analysis Data Modeling Db2 Data Warehouse Architecture Systems Analysis Budgets Data Governance Master Data Management Cognos Data Quality Solution Architecture Teradata Software Development Life Cycle Ibm Db2 Cobol Testing Consulting Viice Voice Analytics Customer Service Customer Satisfaction Customer Experience Customer Support Quality Auditing Quality Assurance

Mark A Scott Education Details

  • Crosswind Pm, Inc.
    Crosswind Pm, Inc.
    Completed
  • Brookhaven Community College
    Brookhaven Community College
    Pass
  • Texas Institute
    Texas Institute
    Completed
  • Baylor University
    Accounting And Finance

Frequently Asked Questions about Mark A Scott

What is Mark A Scott's role at the current company?

Mark A Scott's current role is QA Voice Analytics Coach at Alltran for Toyota/Lexus Financial Services.

What is Mark A Scott's email address?

Mark A Scott's email address is te****@****bal.net

What is Mark A Scott's direct phone number?

Mark A Scott's direct phone number is +197952*****

What schools did Mark A Scott attend?

Mark A Scott attended Crosswind Pm, Inc., Brookhaven Community College, Texas Institute, Baylor University.

What skills is Mark A Scott known for?

Mark A Scott has skills like Data Warehousing, Sdlc, Business Intelligence, Project Management, Requirements Analysis, Business Analysis, Etl, Software Project Management, Visio, Requirements Gathering, Data Integration, Project Portfolio Management.

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