Mark Singer Email & Phone Number

Olney, Md, Us

Washington D.C. Metro Area

• Work with Dept. of State Customer offices to define user requirements and to discuss issues, questions, and project status.• Develop technical documentation detailing Dept. of State customer requirements in a clear and well-organized manner• Work with software development teams to translate Dept. of State customer requirements into system requirements• Participate in application validation to ensure that project requirements are met• Manage data and requirements throughout the project

Washington D.C. Metro Area

• Substantially improved the accuracy, integrity, reporting, and analytics of Food for Peace data by developing MS Excel and MS Access applications and tools using Visual Basic & SQL. • Improved the timely status tracking of food commodities worldwide by developing a shipment tracker database application that imports, consolidates, and standardizes data from multiple sources and produces analytical, snapshot, fiscal year, and trend analysis reports.• Improved efficiencies and security by analyzing and redesigning a staff management database, consolidating personnel data into a user-friendly system.• Designed a solution to consolidate and link separate information resources together to produce an integrated view of Food for Peace operational data.• Analyzed Food for Peace systems, processes, and data to identify issues and deficiencies and implemented solutions.• Managed and maintained multiple complex Microsoft Excel-based spreadsheet systems that tracked all Food for Peace programing, funding, commodities, and procurements.• Designed and developed analytical, status, trend, summary, and detail reports for use by Food for Peace staff and outside agencies. These reports were used by internal and external decision makers at all levels.• Provided technical support to staff members on Food for Peace systems, software applications, and other technical tasks.

Fort Meade, Md

• Managed hardware, software, networks, maintenance, upgrades, report processing, backups, and consultants for all databases and systems.• Developed and managed the technology budget and relationships with outside technical contractors and vendors.• Supported and maintained Oracle back-end, Access front-end database application using Visual Basic and SQL to manage all insurance and investment activity for 15,000 members. • Analyzed requirements, developed specifications and designs, and programmed code for new programming processes and compliance needs.• Tested and implemented newly developed software and trained end-users. Conducted product research and equipment acquisition. • Managed a Dell, Cisco, and VMware network with virtualized Windows servers, workstations, printers, multi-function copiers, switches, firewalls, and a fiber-optic/T-1 Internet connection. • Functioned as the security administrator for all PC, network, and third-party systems. Monitored virus, and spam logs, and daily backups to off-site facilities.

Gaithersburg, Md

• Designed, developed, and maintained multiple Access database applications, using Visual Basic and SQL, across all business units—capturing real-time and historical data for analysis, and management.• Optimized revenue generation by designing and developing a nationwide advertising platform tracking system to improve campaign planning and analysis.• Doubled revenue from public internet kiosks in 3 months by implementing real-time usage monitoring and analysis which significantly reduced system downtime.• Secured company data from loss or destruction by implementing and managing networks, computers, peripherals, as well as antivirus/antispyware and backup systems. Managed vendor contracts for outsourced services. • Provided helpdesk support for off-the-shelf, third-party, and custom developed software and applications• Developed and managed internal and external websites for various subsidiaries and product lines. • Represented company at trade shows and conferences.

Bethesda, Md

• Supported HR, Finance, and Administration by maintaining and enhancing multiple software systems such as Time and Billing, Personnel Records, Payroll, COBRA, HCRA/DCRA, and others—as well as interfaces between the systems. • Responsibilities included analyzing and prioritizing user requests, designing enhancements to meet user and regulatory requirements, and implementing and testing changes to systems and interfaces. • Maintained database integrity by implementing change requests, backing up data prior to critical user operations, and providing technical support to users. • Non-technical responsibilities included maintaining and updating software and procedure documentation, tracking system and database change requests, and maintaining audit trails.

Silver Spring, Md

• Promoted from Programmer Analyst to Systems Analyst/Programmer in 1997.• Assisted in winning a 5-year multimillion-dollar government contract to support the U.S. Department of Education's Campus-Based Programs Office by writing technical components of contract proposal.• Designed, developed, tested, and supported multi-platform system to facilitate annual electronic filing and reporting for 4,000+ colleges, universities, and trade schools on their use of federal student aid funding.• Proposed, launched, and managed a major conversion project to migrate existing separate DOS applications and databases into an integrated Windows-based relational database system using Visual Basic and SQL. Received letter of commendation from Department of Education. • Created and implemented software development standards; managed project library of internally written software applications, utilities, and functions; provided systems test and validation support using structured test methodologies. • Conceived and developed an Internet-based data submission process for educational institutions nationwide – improving the timeliness and accuracy of the data being submitted.• Analyzed existing systems and developed specifications and designs based on client requirements and conversations with end-users.• Tracked, aggregated, and processed data using internally-developed analytic systems; developed annual analytic and summary reports for Department of Education clients.• Made multimedia technical presentations to current and prospective clients, and served as the client’s technical representative at national conferences and meetings.

Mclean, Va

• Designed, developed, and supported COBOL and X-Base programs and software for various financial applications. • Provided technical and maintenance support for PC systems and software. • Developed system and program specifications based on submitted requests. • Developed and maintained manuals, logbooks, and documentation. • Reviewed and maintained online program library. • Performed technical audits of bank systems.

Mclean, Va

• Responsible for data preparation, mail out, and logging of incoming surveys. • Maintained information integrity using the online Log-In and Demographics systems. • Verified and obtained data before archiving. • Used additional online and batch systems to perform Quality Assurance and Data Closeouts. • Wrote database documentation for PC based survey systems. • Developed Skills Matrix database system for internal administrative use.

Master Of Science (Ms), Computer Systems Management

Bachelor Of Arts (Ba), Economics