Mark A. Smith Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

P&C support to WHEM (Western Hemisphere)Supports full employee life cycle query resolution for North America, Mexico, Canada, Argentina, Chile, Colombia, PeruAdvises employees on complex time and attendance, reward, performance and compensation queriesCoaches line managers and HR Business Partners through employee relations queries and provides policy interpretationProvides exit guidance to leaversEvaluates risk and trends to notify leadership of legal, fiscal, and regulatory impactsSupports global change and implementation projectsContributor during 2023 large US Retail Acquisition project, ‘Barista’ Partners with Reward to manage the benefits experience, and reduce escalations for the US population

In my role as a Senior Human Resources Generalist at the City of Houston, I provided expert advice on policy compliance, processed personnel change and succession actions accurately, and identified solutions for organizational management. I compiled statistical reports on turnover and division assignments, ensuring smooth operations and meeting the needs of internal and external clients.

Houston, Texas, United States

In my operations role as a Human Resources Representative at TechnipFMC in Houston, Texas, I provided submissions for data changes in the HRIS, in addition to payroll and timekeeping support for North America.I generated HR reports to analyze trends and workforce changes. I also facilitated business partnering, data quality management, and organizational development processes regionally, to ensure the consistent application of HR policies and procedures.One of my key achievements was managing DISA compliance for the company's D&A program for all US employees.

The Woodlands

In my role as a Senior HR Services Representative at Alight Solutions in The Woodlands, I served as a Human Resource Solutions Consultant specializing in health and insurance benefits, payroll, and pensions. I provided valuable support to employees, managers, and HR teams, ensuring adherence to company policies and resolving intricate HR-related issues efficiently. I also served as a subject matter expert to provide effective supervision of the center of excellence (COE) for multiple client companiesAcomplishments: I was rated in the 90th percentile of representatives in my region from CSAT ratings and feedback.I was promoted to supervisor in the center of excellence, supporting 15 employees.Became a benefits, pension, and payroll specialist during that time. Advising active employees on reward and retirement.

In my role as an HR Analyst at Alight Solutions, I supported HR transactions daily, ensuring alignment with Service Level Agreements. I collaborated with stakeholders to analyze and resolve workforce administration issues, contributing to improved project outcomes. Additionally, I updated internal documentation and HR records to enhance operational efficiency.Accomplishments: Supported hire, transfers, and promotions for North America. Client population of over 200,000 employees with no downstream impacts.Identified and resolved escalations and interface file errors with strong emphasis on associated patterns, trends, and root cause analysis.Worked directly with leadership, clients, and internal partners to proactively identify and resolve concerns with service delivery.

Houston, Texas, United States

In my role as a Program Coordinator for Subsea Engineering at the University of Houston, I audited program budgets to ensure financial accuracy and compliance.I processed vendor invoices, and developed departmental goals to enhance program effectiveness. I also organized and presented at prestigious Oil and Gas industry conferences to showcase program success.

Bachelor Of Science (B.S.), Human Resources Development

Activities and Societies: Concentration of International Business

Management Information Systems, General