Researched, sourced, and implemented new technologies and structured IT department for growth from 43 to 70 engineers. Managed IT staff of 3, overseeing projects including training, implementation of new software, and compliance on 30+ software packages. Set up, marketed, and conducted well-attended staff trainings on relevant IT topics, successfully training staff from millennials in their 20s to boomers in their mid-70s.• Achieved record of zero virus infections over 8 years by assembling and implementing a rigorous and diverse security plan covering multiple avenues, beginning with the end user and emphasizing training and protection, and also by avoiding bringing on tools that forced users to do specific security functions. • Achieved 90% uptime across-the-board by doubling IT infrastructure and installing redundancies critical to the business.• Transformed IT infrastructure from a hot, cramped messy closet to a double-sealed, clean, secure, highly organized, climate-controlled server white room with independent HVAC and fire control systems, with all components clearly labeled to empower staff to function effectively. • Increased profitability, efficiency, and value to customer by identifying a process an engineer that could be delegated to a receptionist, lowering cost to customer, and converting receptionist's function to billable work. • Developed, documented, and implemented an IT procedural binder for all new hires, setting the tone for security of the firm by requiring a comprehensive week-long onboard training.• Implemented a secure 3-2-1 back-up strategy including automated testing and follow-up verification. • Documented processes, wrote technical manuals, and wrote all acceptable-use policies.• Initiated and directed the IT Internship program with UWM and MSOE. • Implemented a password management system.• Created, organized, promoted, and conducted regular staff-wide trainings and presentations.

Provided onsite IT engineering consulting services for multiple clients in manufacturing, including network architecture and implementation, system improvements, server builds and designs, security implementations, virus triage, and disaster recovery. Developed specialty focus on backup and recovery processes.• Developed and nurtured long-term enduring relationships with multiple key clients. • Trained, mentored, and led 3 junior field engineers on best practices. • Served as lead engineer on a custom-branded back-up and recovery service line called BOSS.• Promoted from Field Service Technician /Technical Sales in first year.

IT contract work at Northwestern Mutual, GE Medical, and other clients.

Operated and managed satellite and radio networks to provide radar intelligence information. Completed 2 tours in the Persian Gulf. During time in theater, served as member of the only enlisted warfare commander group providing and making IT-level decisions to keep commanders apprised of real-time intelligence data. Role involved joint services asset reports from all five branches as well as other countries. Enabled command decisions by setting tone and writing communication policies, procedures, and technical manuals in order to maintain functioning radar and create a concise intelligence picture.• Promoted from E1 to E5 in 4 years.• Earned Enlisted Surface Warfare Specialist (ESWS) Pin, which recognized study and mastery of knowledge of cross functioning of all shipboard departments on guided missile cruiser.• Successfully decommissioned USS Merrill DD-976 on first tour. • Honorably discharged and maintained Secret-level clearance for more than 5 years.