Managed the coordination and supervision of all daily dock operations and staff, to include load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll and office operations. Assisted in driving all aspects of terminal and employee safety, to include compliance with company, governmental and OSHA regulations.• Worked with local and line haul contractors in coordinating loading/unloading, equipment lease agreements, DOT qualifications and requirements, manifest approval and settlements, deliveries and operational procedures.• Ensured load quality, timely computer data entry and paperwork completion, terminal and freight security, and proper freight routing.• Continuously reviewed daily terminal operating cost to manage terminal profitability and budgeted cost attainment; traced and updated freight information and documents.• Participated in proactive team initiatives to achieve all departmental and company goals.

Partnered in directing all aspects of daily transportation and business unit operations, to include daily management and transportation logistics, fleet maintenance, sales/account management, P&L/financial management, staff administration, client/customer service management, scheduling/routing and all internal/external communications, while overseeing the activities of all drivers, terminal staff and dispatch personnel.• Awarded ABF’s Presidential Award 2016; for safety and dedication to customers. (ABF)• Played key role in changing ABF policy to Code 24; when freight is called in after 4:00 pm, it has 24 hours to move to its destination, which helped terminals achieve/bolster closing cut times. (ABF)

Partnered in directing all aspects of daily transportation and business unit operations, to include daily management and transportation logistics, fleet maintenance, sales/account management, P&L/financial management, staff administration, client/customer service management, scheduling/routing and all internal/external communications, while overseeing the activities of all drivers, terminal staff and dispatch personnel.• Managed and maintained all fleet vehicles; led the planning, scheduling, coordination and direction of drivers and staff to ensure compliance and safety at all levels.• Supervised outbound/inbound freight including district loads, completed daily safety inspection of trucks and freight terminal, and communicated job assignments to all staff.• Participated in the interviewing, selection, training, development, performance and scheduling of staff, independent contractors, third-party transportation specialists.• Monitored personnel and equipment locations to plan and coordinate service and schedules; met with leaders in the organization to brainstorm ideas to increase revenue and discuss best practices in the industry.• Planned daily manpower needs and set schedules to ensure freight delivery and pick-up in a timely manner; conducted pre-shift meetings to discuss daily challenges/workload.• Received, reviewed and processed inbound documentation for assigned accounts, routed freight via knowledge of delivery schedules and areas, prepared customer quotes, collected fees and issued receipts.• Ensured the effective management of day to day delivery activities, including driver adherence to standard operating procedures, planned routes, and the provision of safe and efficient customer service.

• Managed labor hours, travel, fuel and consumable supplies within budget, maximized time and cost efficiencies and ensured compliance with all policies and federal, state and local rules/regulations.• Tracked freight and addresses, negotiated and resolved delivery issues, and ensured compliance with internal, OSHA, DOT and all local, state and federal regulatory agencies.• Delivered revenue and business growth through the development of programs and strategic plans; promoted and drove the sales and service culture via coaching, guidance and motivation.• Led the building/maintaining of a high-performance work environment, drive continuous improvement and create new and innovative strategies in order to meet customer expectations.