Mark Willman Email & Phone Number

Washington, District Of Columbia, United States

I oversaw two pivotal open-source programs with a diverse team of data engineers, scientists, cloud engineers, project managers, and developers. My focus was on driving the Extraction, Transformation, and Loading (ETL) of both structured and unstructured data crucial to Intelligence Community (IC) missions. My leadership was characterized by a commitment to efficiency, clarity, and team empowerment.• Guided the development of innovative IC tools that converted open-source unstructured data into structured, searchable outputs, significantly amplifying intelligence consumer capabilities.• Directed the transformation of our platform from legacy code to a modern, cloud-based, serverless architecture using AWS Lambda, resulting in substantial gains in operational efficiency and scalability.

Washington, District Of Columbia, United States

I led the Agency's premier training institution, overseeing the development of telecommunications officers, IT engineers, and utility engineers. My responsibilities included managing budget planning, contract reviews, and program performance evaluations. Through strategic organizational changes, I expanded the training mission across the Agency and Intelligence Community, navigating fiscal challenges by implementing a fee-for-service training model.• Secured multimillion-dollar Congressional funding to comprehensively renovate and modernize the training institution.• Enhanced enrollment, performance, and morale among students and faculty through innovative program initiatives.

Washington, District Of Columbia, United States

As IT Branch Chief, I directed a senior team responsible for developing and implementing policies, projects, and strategies to support global telecommunications. I successfully integrated corporate-level IT platforms and software tools into the Agency's infrastructure, significantly enhancing operational efficiency and effectiveness.• Played a pivotal role in orchestrating the Agency's transition to a new primary data and communications platform, achieving seamless global coordination over multiple years.• Led a complex, multimillion-dollar project to upgrade the Agency's U.S. military liaison IT infrastructure, collaborating closely with the Department of Defense (DoD) and Defense Intelligence Agency (DIA) across global facilities.

Europe, Africa, Near-East

In this role, I operated, maintained, and installed complex data, voice, and video systems, showcasing extensive operational expertise with diverse communications hardware and software. I played a crucial role in mentoring and evaluating junior officers, providing technical training and leadership development to prepare them for increased responsibilities. Additionally, I deployed and maintained traditional and tactical communication systems, including IP, RF, and satellite, ensuring uninterrupted operational support.• Led 24/7 support operations for critical communications facilities across multiple continents and time zones, overseeing server, desktop, satellite, network, cryptographic, RF, and tactical support.• Managed IT and secure communications across various overseas locations in Europe, Africa, and the Near-East.

Fort Walton Beach, Florida, United States

THE BOEING COMPANY, Fort Walton Beach, FL 2004-2009Server Administrator Team Lead• Daily support of 500+ users, managed multiple IT projects including VMWare ESX migration, Storage Area Network implementation, Active Directory architecture, enterprise level monitoring. Corporate enterprise Active Directory SME for 160K+ users

Pensacola, Florida, United States

• Responsible for all aspects of Microsoft certification training, supervised three instructors• Delivered Microsoft Official Curriculum for local universities to hundreds of career-changing students to obtain industry certification

Lexington, Kentucky, United States

IT Services Manager• Oversaw all aspects of IT support, servers, and desktops for leading automotive metals manufacturer—led help desk team of six members

Lexington, Kentucky, United States

Microsoft Chair• Led the largest Microsoft technical certification program in the state, in four locations with 12 instructors and thousands of students

Lexington, Kentucky, United States

• Delivered technical training for the Microsoft certification and numerous business applications

Okinawa, Japan And Idaho, United States

Master'S Degree, Organizational Leadership, 4.0

Servant-leadership concentration

Bachelor'S Degree, Information Technology, 3.9