Mark Abramowitz Email & Phone Number

With over thirty years of experience in service delivery management, I have led and supported multiple accounts within the IT and manufacturing sectors, ensuring customer satisfaction, SLA performance, technician utilization, and cost management. I have also developed and implemented continuous improvement strategies, warranty compliance policies, and career development plans for my teams.As the Senior Vice President of North America at NSC Global, I was responsible for overseeing the service delivery operations across the region, managing the P&L, addressing client dissatisfaction issues, and developing vendor relationships. Prior to that, I was the Senior Director of Service Delivery at NSC Global, and the East Region Service Director at Atos, where I gained valuable experience and expertise in delivering high-quality IT services to various clients. My specialties include service management, P&L, SLA compliance, team building, mentorship, and cost savings.

Listed skills include Service Delivery, Process Improvement, Vendor Management, It Service Management, and 45 others.