Customer Support Specialist
Sheffield, England, United Kingdom
I work as part of a team that serving the Mecca Bingo, Grosvenor Casino and Bella Casino brands. These brands are supported by live chats, inbound calls and emails. The applications that are used to support are a Rank internal customer view, Salesforce, Virtue Fusion Bingo, Evolution Live Casino Support, Kambi Sportsbook support, Caiman Poker and NEON/CMA retail support.My main responsibilities are:Checking customer accounts and gaming and promotion queries. Chasing up… Show more I work as part of a team that serving the Mecca Bingo, Grosvenor Casino and Bella Casino brands. These brands are supported by live chats, inbound calls and emails. The applications that are used to support are a Rank internal customer view, Salesforce, Virtue Fusion Bingo, Evolution Live Casino Support, Kambi Sportsbook support, Caiman Poker and NEON/CMA retail support.My main responsibilities are:Checking customer accounts and gaming and promotion queries. Chasing up documents for verification, adding missing bonuses when required.Maintaining that gambling remains fun through safer gambling practices and adhering to Gambling Commission rules and regulations.Ensuring that all current promotion are known and the terms and conditions that go with these offers. Show less