Mark Agaiby work email
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Data Technologist who is evangelizing needed paradigm shifts for Corporates in different Verticals to meet their growing business needs in the Digital Transformation World we are living in.With 9+ Years in different Data and Technology Consultant roles, I have led Projects and Team Members across EMEA to penetrate challenging verticals after creating and customizing the suitable assets for different Business and Financial Stakeholders. Demoing, Presenting and Negotiating with CXOs were the principal skills in my daily operations. Creativity and Team Building are the core values I believe in and are always leaving a mark in my deliverables.I have worked earlier in Networks (Routing and Switching), VoIP, Datacenter (Servers & Storage), my background in these technical fields has helped me when I moved to Customer Experience (CX) Area to Architect such CX solutions while also putting in mind the underlying IT Technology and Infrastructure.I have worked as a Customer Experience (CX) Consultant for 4 years, I was mainly specialized in Digital Transformation Projects to help bridging the gap between corporates (especially banking and telcos) and their Digital end-customers.Based on the above experience, I have moved to Data Analytics arena where my Analytical Talents were rooted. All the above experience have helped me to understand the Business Dynamics on which Data Analytics Solutions will augment to make the Business always aligned with its fundamental indicators.My Area of Expertise include the following: - Business Intelligence: with more focus on helping enterprises with their data analytics to generate business insights that can direct CXO decisions - Data Management: data reliability and access control, ensuring that enterprises not only comply with regulatory standards but also gain strategic insights from data as their most valuable asset - Digital Transformation: when it comes to increase Customer Experience, and/or augment operational efficiency - SaaS Contact Center and CRM: designing Cloud native CX for customers to offer more agile scalability and expansion while customizing solution to meet specific enterprise requirements
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Solutions Engineering HeadHyper SolutionsEgypt
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Professional DevelopmentCareer Break Apr 2024 - PresentDuring this transformative period, my commitment to personal and professional growth takes center stage, characterized by: - Mental Well-being: Prioritizing self-care and mental health through mindfulness practices and engaging in activities that promote well-being. - Volunteering: Contributing my time and skills to causes close to my heart, seeking to make a meaningful impact in the community and beyond. - Personal Development: Embarking on a journey of learning and self-improvement, whether through formal education, self-study, or creative endeavors, to broaden my horizons and enhance my skill set. - Consultancy Services: Offering my expertise in data analytics, digital transformation, and customer experience to businesses, continuing to drive innovation and strategic growth as an independent consultant.
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Head Of Solutions ConsultantsCentro Dec 2022 - Mar 2024Sterling, Virginia, Us- Creating Business Strategy for a new Data and CX Practices with customized messaging for different Regions (US, UK, GCC and Egypt) and different Verticals after gathering and researching those dimensions with BDM Support - Tailoring the Market Penetration Strategies for Saudi Market 7+ new Logos in the first 2 Quarters - Enabling Centro AEs for Data Domains, Technologies and partnered Vendors- Aligning with CTO Office qualified Solutions and Services for Data Practice to plan together a suitable Resource Allocation Plan - Hiring and Managing team of Solution Consultants for Data and CX Practice -
Senior Presales ConsultantIncorta Mar 2020 - Nov 2022Foster City, Ca, Us- Led and Coached 2 Presales Members for Saudi Market to extend Incorta's capabilities in a dynamic Market to compete with the right amount of Qualified Opportunities and Trained Partners- Standardized Demo Assets for Financial Services Vertical based on Financial Modelling Knowledge to create new talk tracks with the suitable materials for Financial Attendees from CFO Office. One of these demos was used in US for Gartner CFO Event- Completed End-to-end Materials for Insurance Vertical (Cold Play Content, Webinar, POC Materials) to minimize Sales Process from 8 to 3 months for Saudi (such as Axa Saudi and Walaa Insurance) - Achieved 150%+ YoY ACV Growth in Gulf-territory through Corporate Acquisitions by presenting and POCing to CXOs and Directors- Prepared and presented ready-made E2E Sales Plays for Partner enablement for different Business Personas -
Senior Cx Solution ConsultantIst Networks Jan 2019 - Feb 2020Cairo, Cairo, EgWhile keep normal Presales activities functioning, CX Solution Consultant role with inclination towards DT acquires the following skills: - Evangelizing Strategy paradigm shifts for Enterprises' Boards and CXOs for new Digital Platforms, the migration to cloud, etc... - Proposing end-to-end Architectures including different vendors and solutions to bridge gaps between various operational silos in Customer Service, Backoffice, Field Operators and Digital Sales and Marketing -
Presales EngineerIst Networks Sep 2016 - Dec 2018Cairo, Cairo, EgGenesys Presales Specialist:As a Presales specialized in Genesys opportunities, I am responsible for the following:1. Full responsibility for Genesys projects in Egypt Region, i.e. Vodafone Egypt, Egypt Post and Unionaire, to do the following: a. qualifying requests coming from Sales Team, b. meeting customers to better articulate his business requirements, c. owning creation of both technical and commercial offers,2. Owning technical responsibility for other Genesys opportunities in other regions that need more technical knowledge3. Presenting Genesys demos, Products with IST Developed products on top of it, both internally for other ISTians Sales and Presales, or externally to IST Genesys Customers globally (existing or potential)4. Standardizing IST Genesys Documentsfor IST Presales, Technical Proposals, Commercial BOQ with the updated products, sizing sheets, knowledge base, etc...5. Standardizing and demoing IST LSIC R&D Products, IST Sentiment Analysis and Nun TTS
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Presales System EngineerBtc Networks Nov 2014 - Aug 2016Riyadh, SaSystem Engineer Presales Department in the Enterprise Department in the Central region of Saudi Arabia.1. Qualify the orders coming from the Sales Department2. Meeting the customers to technically defend the suggested solutions3. Designing the solution customized with customers' needs to be ready for implementation by Post-sales Department4. Update the company portfolio with the latest technologies offered by vendors -
Summer InternshipKharafi National Jun 2012 - Aug 20123Rd Settlement, New Cairo, EgBayan Palace Operation and Maintenance -
Student AssistantAmerican University In Cairo Feb 2011 - May 2012Cairo, Cairo, EgI assisted two courses 1. Circuit Analysis 2 (Dr. Ali Darwish)2. Linear System Analysis (Dr. Sherif Abdel Azim)In these two courses, I assisted students mainly in solving problems to transfer the theoretical materials they had in classes into more tangible channels. Every semester, especially in the second course, I had done at least two major sessions for the students to help them more visualize the course tools.
Mark Agaiby Skills
Mark Agaiby Education Details
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The American University In CairoElectronics And Communications Engineering
Frequently Asked Questions about Mark Agaiby
What company does Mark Agaiby work for?
Mark Agaiby works for Hyper Solutions
What is Mark Agaiby's role at the current company?
Mark Agaiby's current role is Solutions Engineering Head.
What is Mark Agaiby's email address?
Mark Agaiby's email address is ma****@****rta.com
What schools did Mark Agaiby attend?
Mark Agaiby attended The American University In Cairo.
What skills is Mark Agaiby known for?
Mark Agaiby has skills like Leadership, Presentation Skills, Public Speaking, Cisco Technologies, Genesys, Cloud Development, Data Center, Sap Products, Sap Bi, Windows, Sales, Sentiment Analysis.
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