Mark Agate work email
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Mark Agate personal email
A confident, reliable and capable person, highly motivated and dedicated to providing and maintaining the highest quality of service; experienced with skill-sets developed within environments such as utilities, medical care, the financial, telecommunications, Civil Service and customer-focused industries for over 20 years. An effective team member, capable of working with minimum supervision and as part of a fast paced team, with a proven track record of successfully meeting set-targets and deadlines.
Health And Social Care Information Centre
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Service Desk AnalystHealth And Social Care Information Centre Sep 2013 - PresentExeter, United KingdomWorking as 1st line IT support for the NHS for both local and national issues.
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Customer Service AdvisorSouth West Water Jul 2012 - Sep 2013Working as a Customer Service Advisor, I deal with all aspects of queries for South West Water’s domestic and commercial customers. This includes billing and accounts enquiries, payments, customer moves, payment plans and allowance queries. I also deal with calls relating to debt and bereavement so a sensitive manner is required at all times.In addition, I also cover the Assistance and Escalations Team – this team is utilised for advice, management escalation queries and complaints. -
UnderwriterExeter Family Friendly May 2007 - Jul 2012Exeter, United KingdomWorking as an Income Protection and Private Medical Insurance underwriter. Dealing direct with clients, intermediaries and the full range of medical professionals to resolve issues and maintain standards of understanding of current philosophy, medical advances and customer service. I am also a member of the health and safety committee signed off for manual handling and DSE (desk screen equipment) assessment.
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Underwriter/Initial Risk Underwriter/New Business AdministratorLegal & General Mar 2001 - May 2007Cardiff, United KingdomWorked as a Level 3 Life and Disability Underwriter within the largest medical underwriting department in Europe, gaining a University of Cardiff foundations certificate in 2005. Additional underwriting experience gained as an Initial Risk Underwriter and Non-Medical Underwriter within both the Medical Underwriting and New Business Departments. Also worked for the High Value Protection Team, maintaining the end-to-end process of customer’s applications for £1mil and above, as a Non-Medical Underwriter and Administrator. Prior to this, working within the New Business environment as part of, and latterly developing, the Barclays Dedicated Service Team, as a team member and trainer.
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Sales SupportPearl Assurance Nov 2000 - Mar 2001Cardiff, United KingdomWorking in the Sales Support Centre maintaining sales staff diaries and booking appointments covering Yorkshire and Scotland.
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Bank Auxiliary Nurse / Subscriptions AdministratorVelindre Hospital / Royal College Of Nursing Mar 2000 - Nov 2000Cardiff, United KingdomA major shift in work experience, worked as a bank auxiliary within the Active Support Unit and Chemotherapy Ward.Also, during the period of bank nursing work, I did some temping work for the RCN in their subscriptions department dealing with new and current subscriptions for the nurses union as well as dealing with journal and publications requests. -
Business Services RepresentativeNtl: Sep 1998 - Mar 2000Cardiff, United KingdomAn active member of the Business Call Centre as a Business Services Representative, dealing with all aspects of business queries from sales and billing to faults.Also gave public presentations and promotions.
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HousehusbandHome Oct 1993 - Sep 1998Cardiff, United KingdomMy wife became seriously ill so took time away from the workplace to nurse her to full health.
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Administration OfficerDepartment Of Trade And Industry Sep 1988 - Oct 1993Central London And CardiffBased initially in Victoria, London within the Industrial Materials Market division dealing with all aspects of office administration concerning Government interest such as the Chemical Weapons Convention and European Commission issues such as the General Agreement on Tariffs and Trade [GATT], the Gulf Cooperation Commission [GCC] and EC/US Steel Arrangement. Moved to Cardiff in 1990 with the Superannuation (Pensions) department as a Pensions Administrator for DTI, Department of National Heritage, Royal Parks Constabulary and many more. Giving pre-retirement presentations and talks at Pensions Roadshows nationwide.
Mark Agate Skills
Mark Agate Education Details
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Maidstone School For Boys
Frequently Asked Questions about Mark Agate
What company does Mark Agate work for?
Mark Agate works for Health And Social Care Information Centre
What is Mark Agate's role at the current company?
Mark Agate's current role is Service Desk Analyst at Health and Social Care Information Service.
What is Mark Agate's email address?
Mark Agate's email address is ma****@****l.co.uk
What schools did Mark Agate attend?
Mark Agate attended Maidstone School For Boys.
What skills is Mark Agate known for?
Mark Agate has skills like Outstanding Customer Service, Staff Training, Personal Training, Telephone Skills, Underwriting, Able To Work Under Pressure, Team Spirit, Flexible Working, Contact Centre, Customer Focus, Achiever, Customer Service.
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Mark Agate
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