Mark Alber Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Egypt

Egypt

Egypt

Enterprise Applications Developer track aims to graduate calibers able to work in the field of industry and enterprise software development using different applications such as SharePoint, MS.CRM.Web Application Developer: • Develops, maintains, and supports web enabled applications with database connectivity that communicates with remote components and XML Web services.• Software Developer: Prepared for a variety of programming and technical tasks including designing and framing applications, database design, application interface development, coding, testing and debugging.• E-Business Solution Developer: Designs, develops, implements and maintains software systems in e-commerce IT environment with good understanding of the basis of customer centered design, electronic store management, and CRM elevating electronic shopping to the next level by leveraging technology to create customer centered shopping experiences.

Egypt

• Web Development.• Support end-users with IT-related problems.• Software training for employees.• Assist with the troubleshooting, installation, and implementation of systems.• Recommend, and propose alternative methods of information processing.• Develop and maintain information architectures (data, application and network) ensuring the system is online daily.• Software maintenance agreements to ensure integrity of operations processes.• Manage social media pages (Facebook, Twitter, etc…).• Managing online Platforms (Souq.com, Jumia.com, etc…).• Responsible for administration and internal support of Company’s PC, printers and related equipment.• Providing multi-level technical support to all users and resolve issues.• User Support and performing PC maintenance, upgrade and configurations.• Provide maintenance of the computer desktop by analyzing requirements, resolving problems.• Establishing network environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.• Managing webhosting and domains for the company.• Support and maintain POS systems.• Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially.

Egypt

• Responsible for answering and resolving technical product-support questions received from customers.• Required to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.• Responsible for ensuring call resolution is provided in a timely manner.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, landline and more.• Research required information using available resources.• Follow standard processes and procedures.• Identify and escalate priority issues per Client specifications.• Redirect problems to appropriate resource.• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.• Stay current with system information, changes and updates.• Communicate very well with different cultures and people during the same day.

Bachelor'S Degree, Computer Science, 2.8

Education record