Mark Alcano Email & Phone Number

Philippines

Cebu, Central Visayas, Philippines

• Providing 1st level support in tasks behind key Sales ProcessesEg. Missing Volumes, Linkages, User Onboarding, Account Transfers• Regular + Ad hoc tasks on demand of Global SP&G Core Team• Coordination of relevant CRM system access for sales force with global BU stakeholders• Collaboration with corporate IT teams• Facilitating comission payout via myRewards by enforcing the process and setup accuracy• Trouble shooting with Key Subject Matter Experts regarding user issues• Responsibility for correctness of data and data maintenance

• To deliver day to day process support to operations and management• To manage internal request tracker processes and systems• To be involved in system testing as required• To handle and resolve change request• To support the root cause analysis of system failures in order to provide appropriate and timely solutions.• To cooperate with Corporate or Regional teams for the applications development such as gathering requirements, software solution design, testing and supporting• Reporting using SAP Business Intelligence

Region Vii - Central Visayas, Philippines

• Project Implementation and Support • Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms• Follow standard processes and procedures;• Identify and escalate priority issues per Client specifications;• Redirect problems to appropriate resource;• Organize ideas and communicate oral messages appropriate to listeners and situations• Follow up and make scheduled call backs to customers where necessary• Configuration of devices before deployment • Cloud base transaction • User configuration thru cloud backend • Allowing user authentications thru cloud • Verification of sales report from branch to cloud • Monitoring submitted transactions to cloud

Region Vii - Central Visayas, Philippines

• Configuration and Installation of Software application to end users (Laptop, email, mobile devices)• Logging and escalation of issues encountered by end users using Codesk ticketing system• Activation and Configuration of Access Card using ID Teck Access Control application• Monitoring downtime and other problems may occur for (Voice / Data connection)

Region Vii - Central Visayas, Philippines

• Network maintenance• Network cabling• PC installation and configuration• Workstation maintenance• Server Administration 2003 and 2008 Configuration and installation of software application to end users (Laptop, emails, mobile devices) Monitoring downtime and other problems may occur for (Voice / Data connection) Preventive maintenance to all workstation as scheduled

Region Vii - Central Visayas, Philippines

• WIFI Access control• Server Administration 2003• Network configuration• Assisting guest regarding wi-fi access• Meeting room preparation such as, Audio/Video equipment, Projector• Monitoring downtime and other problems may occur for (Voice / Data connection)• Configuration of Elevator Access card using Hafele application• Assisting back office end user regarding network, printers, desktop issues

Region Vii - Central Visayas, Philippines

• Network configuration• Desktop and Laptops support onsite or via remote assistance• Server patch update/upgrade• Cabling on new installation of IT equipment for new store• CCTV installation and maintenance• Maintenance on all IT equipment• Perform Security management POS and Server installation of application and network configuration setup Configuration and installation of software application to end users (Laptop, emails, mobile devices) Monitoring downtime and other problems may occur for (Voice / Data connection) Preventive maintenance to all workstation as scheduled Assisting end users via remote assistance POS deployment of product patch update and upgrade Installation of network cable of new and renovated stores Checking store CCTV issues reported by client

Mepz 1, Lapu Lapu City

 Supervising cutter and sewing line personnel Preparing materials needed  Monitoring sewing lines to hit the daily target Inventory of finished product for shipment