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A Customer Service Manager with the experience of a Senior Support Engineer who has a demonstrated history of problem-solving in many IT-related disciplines intertwined with a strong relationship-building capacity to listen and assist in the growth of those up and down line from me. Learning the Planning Software landscape but founded on a skillset of Logistics and Warehouse Operations software and strategy, Continuous Improvement life cycles, and project management. A strong information technology professional desiring to promote change that adds value and eliminates waste. I am a fixer/strategist who loves it when my team sees how its efforts have created value and progress for their customers and themselves. Next Job 1. Travel- Willing to negotiate but open to 25-30%2. Moving- I am based in Atlanta, GA, and would find moving hard.3. Remote vs. In-office- Remote preferred but will consider an in-office presence.4. Contract vs. Full-Time- At this time, I am not open to Contract work.5. My next position will allow me to continue developing my leadership skill set. I am looking for a director or higher position.
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Customer Service Support ManagerOmp Feb 2023 - PresentAtlanta, Georgia, United StatesPrimary Responsibility: Building, Leading, and Supporting the customer support team for OMP US office in Atlanta GA. -
Senior Service ManagerOmp Dec 2022 - Feb 2023Atlanta, Georgia, United StatesPrimary Responsibility is to manage the relationship between customers and the customer support team for OMP. Through weekly cadence calls, quarterly reviews, and daily monitoring. The position seeks to ensure that all needs of the customer come to the appropriate conclusion. Working with the different teams in OMP, I will strive to ensure all needs are met for customers to be successful.
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Senior Technical Support EngineerBlue Yonder Jun 2021 - Dec 2022Atlanta, Georgia, United StatesAs a continuation of my previous role, this position recognized my leadership in my team and added more formal responsibilities in the creation and growth of my team through the following: Support new team members from a technical and process perspective. Trained team members. Built the team from 2 members to 7 members ensuring their success.Member of a Departmental Continuous Improvement Team -
Senior Technical AnalystBlue Yonder Sep 2013 - Sep 2022Alpharetta, GaPrimary responsibility is the investigation, troubleshooting and resolution of client issues. This entails the following skills:Act as a liaison between the customer and the different internal company teams as a driving force for case resolution.Perform issue investigations and implement resolutions in a detailed and systematic way. Correct data within oracle and SQL environments, Analyze software and fix any configuration or process understanding issues including the identification of code issues through the application's or operating system's tracing tools. Support the Warehouse Labor Management System for Supply Chain/Warehousing.
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Systems AdminGenco Nov 2009 - Sep 2013Graniteville, Sc Worked to maintain and administer a small to mid size network consisting of 20 end user PCs, 30 LXE Radio Frequency Terminals(V6X and MX3X models), 30 hand held Powerscan guns, 50 Access Points, various printers and other end user utilities for a 500,000 sq feet facility with about 30-50 end users at a time. No servers are on site. All servers are maintained and administered by the customer. Applications used in the facility- Red Prairie DMPlus 4.2 and 2009.2 Version as the Warehouse Management System as a downstream application for the overarching SAP application. Worked with other facilities within GencoATC with Red Prairie DL/x systems. Operating systems: Windows XP, Vista Ultimate with Microsoft Office 2007 suite environment. Worked to maintain and upgrade all telecommunications and data installations. Worked as a liaison between the customer Kimberly Clark and all facility issues with the network or to administer upgrades. Worked as a resource for other GencoATC sites to help them in process issues or act as a systems admin in the absence of persons for the position. Worked for 6 months for a sister facility in Atlanta, 1.7 million square feet, to help them rezone their warehouse, to perform daily needs and continue with all systems and process projects in the facility. -
Process ManagerGenco Nov 2009 - Sep 2013Graniteville, ScAs a process manager, worked to establish an interleaving environment into a direct loading and unloading environment for a betterment of 15% in throughput.Rezoned the warehouse and revamped the picking and put away process for three facilities within GencoATC.Total Process betterment: In 2010, our throughput increased 5% and in 2011, another 27%. Worked in a team to implement a cell design to the repackaging lines leading to $100,000 in cost reduction and 10% increase in throughput.
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Continuous Improvement LeaderGenco Nov 2009 - Sep 2013Graniteville, ScAs a Continuous Improvement Leader, lead the facility the last two years through a 5S and Lean Manufacturing implementation. Established a program that has both sustained itself and has garnered $350,000 dollars in cost avoidance and savings in 2010 and $863,000 dollars (340% of goal given to us by our corporate office) in 2011 identifying 1.2 million dollars in possible savings for the site.
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Labor Management Systems AdministratorGenco Nov 2009 - Sep 2013Graniteville, ScAs Labor Management Systems Administrator, worked to provide all tools to help determine standards of work and have visibility to the progress or regress of employees. Train employees on the expectations and best practices for their position.Worked in a team to implement a self funded incentive program for hourly employees.
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Quality Process EngineerOwens Corning Nov 2007 - Nov 2009Aiken, ScWorked to develop systems to define lab integrity through the auditing of lab documentation, verifying of calibration processes and performing extensive study on operator technique and Gage R&R test methodsContributed to ISO Certification implementation and continue to support the process by acting as a trained internal auditor Trained in the 8D Problem Solving Process with Poka Yoke tools for error proofing processes. Written scripts in Visual basic to support Microsoft Access database structures for Process control in the following areas: Preventive & Corrective Action database for ISO 9001:2000 compliance EH&S database (contributed) Purchasing and Requisition Management Database Rework Logging management database and reporting structures Supervisor shift report tools and database management -
Quality System Project LeaderOwens Corning Jun 2007 - Nov 2009Aiken, ScConsulted and designed, using third party vendors, a quality and labeling system using web page fronts and Aspentech tools for data storage. This system is comprehensive from the process of inputting raw materials to the product being labeled. It gives a mechanism for processing non-conforming material as well as COA process for outbound orders. It gathers input data from tests being done in laboratories and from PLC readouts. This system drove process improvement and saved the plant approximately 860,000 dollars in a year by decreasing the amount of raw material usage and non-conforming productChampioned, on the plant level, the writing of reports in SQL scripting and Excel reports in order to extract necessary data from the Aspentech historian (IP21) and Batch21 environment in user-friendly frontends allowing immediate access to data gathered by the PLC infrastructure and the quality system.
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Is ProfessionalOwens Corning Apr 2006 - Nov 2009Aiken, ScNetwork administrator and maintenanceChampioned the deployment of a new network in the facilityChampioned the deployment process for new end user PCChampioned the deployment of upgrades in telecommunications from digital to IPArea of responsibility encompasses the maintenance of the network from the end user to the router. Network consisted of 6 Siemens 48 port switch cabinets with up to 3 switches each, 4 servers, two networks, 100 end users (computers, printers, etc), VGA device with an analog telecommunications being routed through the network, wireless infrastructure in the warehouse and in the office area with the use of handheld mobile LXE RF-users and barcode scanners. Maintain all application integrity in the environmentRepair, troubleshoot, install and consult on applications and their use Act as a liaison between corporate IT/IS groups and the plant as well as the helpdesk and all technicians.
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Warehouse SupervisorOwens Corning Oct 2007 - Nov 2007Aiken, ScSupervision of 12 personnel in the warehouse Maintained schedules, payroll, vacation approvals, shift changes and employee relations and performance
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Training CoordinatorOwens Corning Sep 2005 - Apr 2006Aiken, ScDevelopment of process training manuals for the manufacturing of fiberglass matConducted and developed a training program for all newly hired personnel. Developed training for Soft skills training and conducted the training.Maintained a web based tracking system of all training being conductedConducted safety and environmental trainingConducted forklift training: Train the trainer certification acquired in all classes of hydraulic and electric lifts and clamps with the exception of man lifts
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Redraw CoordinatorOwens Corning Jul 2005 - Sep 2005Aiken, ScInventory managementCreated databases for redraw proficiency in Microsoft Access
Mark Alger Skills
Mark Alger Education Details
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Spanish Education -
Magna Cum Laude Probatus
Frequently Asked Questions about Mark Alger
What company does Mark Alger work for?
Mark Alger works for Omp
What is Mark Alger's role at the current company?
Mark Alger's current role is Customer Service Manager.
What is Mark Alger's email address?
Mark Alger's email address is ma****@****ers.com
What is Mark Alger's direct phone number?
Mark Alger's direct phone number is +180325*****
What schools did Mark Alger attend?
Mark Alger attended Augusta State University, Ateneo Pontificio Regina Apostolorum.
What are some of Mark Alger's interests?
Mark Alger has interest in Politics, Children.
What skills is Mark Alger known for?
Mark Alger has skills like Process Improvement, Continuous Improvement, Warehouse Management, Supply Chain, Sap, 5s, Management, Sql, Warehousing, Databases, Process Engineering, Manufacturing.
Who are Mark Alger's colleagues?
Mark Alger's colleagues are Evelyn James, Albert Song, Minh Ngoc Pham, Bhanupriya Dixit, Apoorv Setpal, Courtney Todaro, Karen Van Crombrugghe.
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