Responsible for managing AT&T Connected Communities (ACC) client relationships with primary goal of growing IPTV (U-verse) penetration.2014 Achievements—June IPTV Target Attainment 104%. March IPTV Target Attainment 120%. Won March Madness Sales Contest as the Top ACC West Account Manager at 139% Contest Target Attainment.2013 Achievements—Awarded the AT&T Service Excellence Award in 4Q. Achieved 100% Net Promoter Score (NPS) 2Q through 4Q, and assigned to special NPS task force to help improve NPS scores nationally. Selected as the only Account Manager from the West to participate in the development of CRM for AT&T Connected Communities.2012 Achievements –ACC West 2012 Top Account Manager for IPTV Sales Net Gain at 101%. Dec 2012 130% IPTV Inwards Target Attainment. 2010 Achievements-- Q4 177% IPTV Net Gain Target Attainment.

Responsible for driving wireline and data feature revenues, sales coaching, and conducting U-verse and Step Ahead Sales Certifications with Fresno and South Valley Mobility teams. 2010 Achievements – Q1 111% Feature Revenue target attainment, 118% Wired Revenue target attainment. Q2 100% Quality Score attainment.2009 Achievements –Q1 117% Wireline Target Attainment. Q2 108% Wireline Target Attainment. Grew submitted Uverse TV sales to 144 in June and 164 in July, representing the two best Uverse TV sales months ever in the Fresno Market area. Through on-floor sales coaching, significantly impacted Navigator sales at Visalia COR store to lead the West Region with 213 Navigator sales in May.

Successfully developed and maintained strong business relationships with retail partners in positioning and selling AT&T wireline products and exceeding sales targets. Focused on effective teaming, coaching, and training with National Retail/Mobility leadership and sales personnel in consistently leading the Fresno Market Area to top spots in Northern California.2008 Achievements--Jan 2008 172% target attainment. Feb 2008160% target attainment. Mar 2008 156% target attainment. Successfully launched U-verse in Fresno Mobility COR/Dealer channels. Aug 2008 Submitted U-verse target attainment 111%. Sep 2008 Submitted U-verse target attainment 108%. 2007 Achievements--Consistently kept Fresno Best Buy in Top 5 AT&T sales stores nationally, including #1 in California with 132 sales in Feb 2007. Achieved Best in Class in June 2007 with 110% target attainment and led team with over 9 TV sales/door for critical focus. Finished 2007 at 129% of annualized target attainment.2006 Achievements-- Finished 2006 at 140% of annualized target attainment and ranked #1 on Sacramento Retail Sales Team.

Sold SBC voice/data solutions through winback and acquisition of business accounts. Position involved extensive cold-calling, networking, effective sales funnel management, and strong closing skills. Posted POSR VGE 130% of target.

Project-managed the implementation process and facilitated seamless, accurate, and timely provisioning of AT&T services Position also involved effective coaching/training of sales team to improve product knowledge and sales skills.Achievements—The only NorCal SSPM to earn the 2004 Pacesetters Club award. Received monthly Director's Club Award for August 2004. Received First Quarter Director's Club Award 2005. The only NorCal SSPM to work on the 13-state Project Boomerang Initiative for improving and standardizing SBC winback processes.

Responsible for order issuance, project management, and post installation follow-up and training for complex voice and data networks.Played a key role in maintaining successful customer relationships by visiting customers often, assisting with service issue escalations, and providing "world-class" customer service.

Responsible for growing $4 million account base in the Priority Accounts organization. Utilized effective account management strategies in providing sound customer solutions and growing total revenues. Averaged 102% TBR quota attainment during 3-year tenure and left module at 104.1%.

General Partner in exclusive distributorship for Del Sol Inc, marketing unique color-changing apparel and accessories in two major Fresno/Clovis malls. As general partner, my responsibilities included marketing, accounting, hiring, training, and managing a 10-15 employee workforce in establishing and growing our retail business.

Position involved thorough account and financial analysis, proposal development, implementation, and tracking of custom usage contracts for Priority Accounts. Position required effective and efficient communication with account teams, customers, and the Custom Contract Group. Received the BCS Best In Class award for improving processes within the Priority North Network Sales Team, generating more custom usage contracts, and significantly growing the Custom 8 Usage business.

Winback and retention of major accounts' intraLATA toll on both inbound and outbound products. Position required effective positioning and teaming with account managers in identifying, qualifying, and closing winback opportunities.

Acquisition and retention of business accounts' long distance services by selling comprehensive switched and dedicated long distance solutions. Earned All-Star award five times by attaining 150% of quota or better. Best monthly performance was 222% of quota. Average monthly performance was 130% of quota.

Provided automated office solutions to commercial and government entities, utilizing Lanier's extensive product line of business systems. Position required direct marketing, effective territory management, excellent presentation skills, and strong closing skills. Achieved quarterly “Century Club” award twice.