Mark Amero Email & Phone Number

• Data Modelling, Data Visualization, & Dashboard Development (Power BI)
• Built data models using Power Query and Power BI, designed visually impactful interactive dashboards to present key metrics and KPIs, and enhanced business intelligence to drive faster data-driven decisions and improve.
• Managed ETL processes, maintained data integrity, and designed master data files for local and cloud (SharePoint Libraries), ensuring accurate, centralized data accessible across business units.Data Analysis & Reporting
• Cleaned and analyzed datasets, automated reporting with Power Query, Excel, and Power Automate (Flows), and provided data-driven insights to improve decision-making and reporting efficiency.Stakeholder Communication &.
• Communicated complex data findings to non-technical stakeholders, worked closely with cross-functional teams, and enhanced collaboration to foster stronger relationships and faster decision-making.Business Process.
• Analyzed business processes to identify inefficiencies, recommending improvements that streamlined operations, reduced costs, and boosted productivity.Business Requirements Gathering

Richmond, British Columbia

• Created the vision, mission, goals, and strategy to build Synth Patchers from inception
• Lead the company in identifying external opportunities in the market
• Leveraged company strengths, resources, and capabilities to uniquely capitalize on market gaps and create and capture customer value
• Achieved profitability in less than 12 months from launch
• Devised and directed action plans that drove growth involving product and business development, project management, and sales and marketing

Richmond, British Columbia

• Created, implemented, and managed the foundations of daily operations across multiple functions such as:
• E-commerce for engaging web design (Wordpress) and efficient payment gateways
• Business Intelligence (BI) to gather and mine valuable internal and external data analytics
• Supply chain and logistics for the reliable and cost-effective acquisition and movement of inventory
• Supplier & customer relations to establish and build upstream and downstream value chains
• Forecasting to increase effectiveness in inventory and sales management

Richmond, British Columbia

• Fostered a positive customer experience through the daily administration of the order fulfillment process
• Analyzed service manuals and schematics to create in-demand products
• Performed quality control testing to ensure products met the highest standards
• Engaged in various synthesizer repair and maintenance duties

Surrey, British Columbia

• Optimized department efficiency by 40% by creating systems to eliminate redundancy, manipulation, and errors in data and order handling
• Collaborated with authorized service centers and end-users to support prompt repair turnaround and maximum customer satisfaction
• Liaised with global partners to coordinate solutions for one-off situations, guarantee smoothness in routine operations, and promote and strengthen communication flow
• Analyzed service notes, technical bulletins, and schematics for solutions to parts related issues
• Crafted advanced Excel templates, macros, and SmartList Export Solutions to save time and labor in order and data management
• Forecasted and prepared factory orders for the shortest lead times and most cost effective means possible

Delta, British Columbia, Canada

Richmond, BC

• Promoted products in a fast moving industry
• Assisted clients with leasing and finance contracts
• Ensured sales goals were achieved
• Managed multiple priorities under strict timelines to drive customer satisfaction and sales performance
• Demonstrated excellent written and oral communication skills
• Upheld the highest level of personal integrity

Langley, British Columbia

• Licensed in life insurance and securities (Insurance Council of BC, BC Securities Commission)
• Prepared and implemented comprehensive financial needs analyses to guide clients toward their financial and life goals
• Presented business opportunities to qualified candidates to grow a team of capable business people
• Coached and motivated trainees and teammates by aligning their goals with company objectives
• Generated new business leads through effective use of prospecting and follow-up techniques
• First in class of 200 at sales training boot camp (Tom Hopkins International)

Richmond, British Columbia

• Coordinated with stakeholders to deliver critical sales, product, and logistics support
• Performed meticulous data entry to maximize input accuracy and speed, expedite inventory allocation and order shipment, and encourage promotional sales programs for increased sales
• Reconciled ERP data to certify data integrity and assure its effective and appropriate use (Dynamics GP)
• Streamlined and increased department effectiveness through creative implementation of custom reporting tools such as PivotTables, SmartList Export Solutions, and Excel formulas
• Coordinated inventory movements to drive sales, balance national supply and demand, and maximize product visibility in the market
• Stimulated sales growth and contributed to month end targets

Langley, British Columbia

• Assisted customers in selecting musical instruments and related equipment
• Contributed to the sales, merchandising, reporting, and day-to-day operations of various departments as a key team member

Bachelor Of Business Administration - Bba, Major: Business Administration. Minor: Business Intelligence & Value Management., 4.0

In this program I acquired and developed practical skills and experience in: • Applied Capital and Financial Markets • Applied Strategic.

Advanced Diploma (With Distinction), Business Administration And Management, General, 4.0

Advanced Diploma in Business Management. In this program I acquired and developed practical skills and experience in: • Accounting for.

Associate In Music Diploma - Jazz, Music, 3.9

Certificate, International Transportation And Trade, Essentials Of Freight Forwarding

License, Investments And Securities

License, Life Insurance

(Number 1 In Class Of 200), Sales Training

Communication skills, prospecting, original contact, qualification, presentation methods, addressing areas of concern, consummation.