Constructed, improved, and standardized procedures for Client Account Servicing business unit by partnering with operations, product management, and technology teams. Documented business workflows, conducting gap analyses, and directing two offshore testing/implementation teams. Defined project scope, developed strategic solutions and managed tech resourcing. Led preparation discussions with tech team for major project releases. Participated in risk assessment activities and identifying control gaps. Planned decommission of user interface application.• Migrated 3,000 client legal entity locations to new legal entity location in compliance with firm requirement.• Saved $2M by developing new internal custody application system within 6 months. • Spearhead multiple projects and technology enhancements focusing on data, process analytics, and improving change management platforms. • Partnered with project managers, UX/UI designers and engineering teams to define product requirements in Agile/Scrum process. • Collaborated with clients, market participants, product management, technology and client-facing teams to identify new opportunities.• Vast knowledge of agile and JIRA/story creation.• Instructed end users regarding new system functions through creating runbooks and handling demo calls. • Contributed in defining product vision, strategy and road maps, product profitability, product development, and innovation agendas.• Spearheaded migration of six derivatives collateral management customers holding 500 cash and security accounts in compliance with Brexit legal Entity initiative.

Led execution of complex eligibility schedules for Stock Loan Escrow, International Tri-Party Repo Products, Public Funds Collateral Management, and Derivatives Collateral Management. Amended accounts through coordinating with clients and JPM relationship team. Maintained new business pipeline and reported feasibility of certain product offerings. Performed interactive product demonstrations for clients and internal partners. Supported completion of remediation efforts, regulatory-driven projects, and migrations. Consulted procedural reviews and audit walkthroughs with internal and external reviewers. Drafted operational procedures, supported documents, and arranged cross-training. • Spearheaded delivery project of 5K regulatory segregated client accounts in adherence with firm requirements. • Reduced on-boarding cycle time and optimized client experience by streamlining processes. • Identified weekly capacity and team productivity by creating new tracking system.• Directed project to migrate 50 broker dealer clients to new clearing house in accordance with Federal Reserve requirements. • Formulated global collateral engine template leading to acquiring new client on-boarding deal and a balance of $2.5B. • Evaluated and rewrote SOPs for Custody Market in adherence with firm request. • Commanded annual internal and external audit for 6k collateral client eligibility schedule.

•Soft Dollar Division, Prime Brokerage Responsible for providing high quality customer service to 125 soft dollar and 70 property service clients • Duties included processing accounts payable disbursements, vendor vetting, trade reconciliation, client problem resolution and monthly statement preparation and distribution• Coordinated UBS’s legal department’s review of hedge fund investor documents and the vetting of individual disbursements for soft dollar compliance• Key project leader improving the efficiency of processing prime brokerage’s property service market data charges• Manage a staff of four on the daily soft dollar client service responsibilities. Duties include trade verification, compliance regulations and quality customer service to all internal and external prime brokerage clients

Soft Dollar Division, Prime Brokerage • Key project lead responsible for integrating 300 Spear Leeds & Kellogg soft dollar clients into Goldman Sachs’ soft dollar system• Supervised twelve soft dollar client service representatives, and managed oversight of client onboarding procedures, vendor vetting, disbursement processing, trade reconciliation, general ledger interface, client problem resolution and monthly closing procedures• Responsible for preparing customer deficit and profitability reports to senior management• Annual preparation of annual 1099 tax documentation to customers