Mark Amoss Email & Phone Number

Ipswich & London, United Kingdom

Ellimar Ltd is a boutique telecommunications consultancy company that brings consultancy services from myself and contacts to customers requiring help, advice and support in the following areas:- International Voice & Data sales- New supplier and customer acquisition from identification, onboarding processes and checks, testing through to go live- Tailored regulatory advice for UK and Europe- Anti-fraud measures, monitoring and reporting on ongoing basis- Due Diligence checks for telco's on both individuals & companies- Business Intelligence services- Speaker servicesEllimar Ltd is also working with other companies to promote their products and services.

Suffolk, England

Broadbase Consulting Ltd specialised in building niche data points of presence by sourcing and then deploying our own Cisco equipment in each of 37 countries around the world, from Chile to Azerbaijan.My role was to source the equipment and relevant supply contracts to enable, build and maintain operations in each country and also to work with selected partners to offer data & voice routes around the globe. A wide range of products was offered that included the supply of managed colocation services, Infrastructure as a Service (IAAS) and Platform as a Service products (PaaS). In addition, each country can provide IP transit, IP VPN and Ethernet backhaul along with IPX, VoiP and transcoding services.

London, United Kingdom

Reporting to the COO, Global Telecoms Markets I led a team of 15 voice business managers responsible for global international voice sales for the BT Group. As UK country manager, I was also responsible for the UK node targets of circa €200m revenue and associated margin that was primarily made up of International voice calls and associated voice products. Mark re-structured his team to better accommodate changing customer requirements and to align with the Global IP platform (GIPX) product portfolio and node rollout through 2012/13. As part of the team re-alignment I recruited a desk based team in Hungary to support the GIPX customer pipeline growth and existing customer base. My team was geographically spread, utilised a fall the sun approach covering the US to Singapore.I was also on the BT speaker programme at conferences worldwide, chaired BT's internal anti-fraud team for international voice calls and customer on-boarding governance as well as representing BT at trade shows.

London, United Kingdom

I was responsible for managing the distribution channel for International phone calls (IDD) following the outsourcing of BT’s international call capabilities to TATA Communications, the largest IDD wholesaler in the world. I led a team of 20 IDD pricing, product management and system specialists that managed the IDD product portfolio across the BT Group.Led the distribution contract negotiations with TATA Communications through key BT stakeholder sign-off to contract signature. Managed the outsource implementation in the UK including UK exclusivity resulting in TATA UK customers migrating to BT. Ongoing contractual improvements were negotiated that resulted in significant growth of the migrated customers revenue, circa 60% in six months.Implemented process improvement projects to enhance the international phone calls product by introducing two new product service levels in the UK, creating a centralised pricing team based in Budapest to align pricing across European countries. Through re-engineering existing internal pricing process and reviewing pricing governance processes across the telecoms industry Mark constructed a best practice pricing governance process for bespoke customer pricing. These actions resulted in 82% growth in call volumes in 6 months on the managed accounts and 60% revenue growth.

London, United Kingdom

I managed the margin development programme across all products sold by BT Wholesale and reporting into the Wholesale Executive Board. Mark designed a margin development programme in addition to his role of managing a team of twenty customer facing contract managers responsible for an annual revenue target of nearly £2B per annum with other UK telecommunications companies. Mark’s margin development brief was to aggressively deliver incremental bottom line margin benefit a future pipeline of margin improvement initiatives resulting in £62M of net margin benefit in 2 years. By head-hunting his direct reports and negotiating a bespoke bonus pool Mark created a highly motivated matrix team of product and system experts to deliver the annual £25M incremental margin target. Mark led a focussed programme to clear outstanding invoice disputes that removed £30M from BT’s balance sheet in a 12 month period. Mark facilitated regular brainstorming sessions to both prioritise margin initiatives, distilling these ideas into bespoke project plans with initiative owners that reported twice weekly. Mark managed all internal system developments, presented initiatives to secure development budgets along with conducting post investment reviews to improve the next development cycle.Many margin improvement initiatives required complex contractual or regulatory changes. Mark led negotiations with the telecoms regulator Ofcom or other telecoms companies in addition to co-ordinating BT legal advice or external counsel advice on Competition Law issues. Where these initiatives resulted in appeals to Ofcom or the Competition Appeal Tribunal Mark appeared as an expert witness for BT.

Managing BTW commercial relationships with UK mobile customers & suppliers.

London, United Kingdom

Partner in telecoms consultancy company advising clients on UK interconnect products, strategy and regulatory issues to improve margin and grow revenues.