Mark Lim Email & Phone Number

San Francisco, Ca, Us

• Partnered with cross-functional team in a fast-paced product startup environment.• Collaborated with software engineer to test UX of the company’s custom web app and offer constructive feedback.• Applied color theory and mood boards to iterate innovative visual design assets.

Long Beach, Ca, Us

• Championed UX research and design for a custom application, working closely with software engineer to automate Qualtrics survey creation processes; saved the team dozens of hours per month.• Generated and administered Qualtrics surveys, analyzing user needs for iteration.• Leveraged technical acumen to craft branded webpages with Bootstrap and tailored design system.• Co-designed and developed 20 unique online courses, 50 videos, and 100 webpages using key information architecture, usability, and accessibility principles.• Managed 9-month video series project including briefing stakeholders, tracking, and coordinating/developing content: scriptwriting, storyboarding, sound design, graphic design and editing.• Performed QA and wrote documentation for innovative EdTech platforms, conducting regular testing and troubleshooting to identify areas for improvement.• Adapted to urgent needs during pandemic; department received campus Team Achievement Award in 2020.

• Designed tutorial videos, templates, and job aids for technology training needs.• Orchestrated and led small group faculty workshops with 82 attendees, communicating information in a clear and engaging manner to achieve a 90% satisfaction rating in surveys over six months.• Developed 40 online courses per semester for optimal usability and accessibility.

-Studied the design, implementation and evaluation of instructional technologies. -Designed a play-based mLearning app prototype using Balsamiq and InVision; conducted usability testing. -Developed a Blackboard course based on social constructivism, iterating based on expert review of select QM standards.-Co-designed, filmed and edited a 360-video, virtual reality app for adults with autism, obtaining feedback from expert reviewers.Focus areas: design thinking, learning analytics. 3.9 GPA

Franklin, Oh, Us

• Drafted a learning object in Storyline 360 with scenario-based learning design; mastered new skills and techniques in UX and instructional design.• Reviewed and updated an explainer video storyboard for clarity and visual content; met with client to answer questions, deliver project updates, and translate technical information into easy-to-understand terms.• Edited blog articles on virtual reality, mobile learning, and training simulations; corrected errors and bolstered content with subject matter expertise.

Washington, Dc, Us

Returned, October-November 2016; activism break for DNC and Standing Rock, July - October 2016Developed and facilitated training sessions; motivated new hires to reach quota goals. Led a team of Field Organizers canvassing neighborhoods to build membership, mobilize members on issue campaigns, fundraise, and gather survey data.

Cincinnati, Oh, Us

Managed after-school online education program, including tutoring individual students. Developed grant metrics reports. Engaged public audiences in presentations of planetarium night sky.

• Used Excel functions (PivotTables, Index(Match() to analyze business performance• Developed weekly dashboards and monthly presentations for executive management • Wrote technical manual on all recurring reporting processes for transition

NAMUH is a small organization working to combat the stigma against Ebola survivors through media, in Liberia and around the world. I assisted in transcribing video interviews with Liberian Ebola survivors, and helped edit profile stories between 500-700 words to effectively communicate their experiences and message.

At Imagine Scholar, a youth development program centered in rural South Africa, I helped lead new initiatives in the organization, cultivate donors, and implement a writing program. Some accomplishments include:Implemented weekly workshops for 40 students, and designed accompanying guidebook. Facilitated online education for 40 students, utilizing Khan A., Moodle and more. Wrote and designed content for quarterly newsletter, blog and social media. Interviewed and assessed intern candidates. Communicated with organizations to build partnerships. Designed, administered and tabulated student survey for grants. Wrote grant proposal; edited successful grant of over $10,000. Developed and executed fundraising campaign to raise over $3,000 in one month. Recorded daily program expenses.

Monrovia, Monterserrado County, Lr

Co-taught health class and facilitated 'Community Circle' during afterschool program hours. Met nonprofit workers across Liberia in immersive 1-month visit.

As a College Access Advisor, I provided guidance to over 100 Cincinnati Public Schools students on postsecondary and financial aid options. Over the term of my AmeriCorps service, I've been responsible for the following:Researched, designed and presented resources for college/career opportunities; chaired staff committee across three sites for annual event; researched locations; tracked budget; negotiated contract; created promotional and registration materials; coordinated travel and on-site activities. Co-coordinated University of Cincinnati tour week for 80 youth. Tracked student benchmark data in Excel. Collaborated with management to co-write mid-year and year-end reports for six-figure grant. Called alumni students at university to check-in on status and provide support.

Washington, Dc, Us

Presented public awareness project with youth team to Red Cross officials and the public, earning recommendation for National IHL (International Humanitarian Law) Youth Symposium.

Led weekly meetings about microfinance, events planning and loan disbursal. Through initiating partnerships with campus and community organizations, coordinated educational and volunteering events for academic year. Fundraised and recruited with social media, fliers, events, and presentations to classes. Analyzed online database to write 23-page report on global microfinance trends, with graphs and spreadsheet summaries

London, Greater London, Gb

I managed the account of Amnesty International at Binghamton University while helping to lead club meetings. Most notably in my human rights advocacy, I spearheaded an anti-sweatshop campaign where, through negotiating with the University President, we achieved our university's sponsorship of the Worker Rights Consortium. This is an annual commitment by the university of over $1,500 to support ethical sourcing of university apparel.

New York, Ny, Us

Liaised with speakers and venue, designed fliers, planned logistics, and reported survey feedback for two events with over 120 clients. Wrote site visit reports upon meeting clients at their businesses. Researched prospects for donor database.

Used documentation to analyze human rights reports from official sources. Collaborated with research partner to generate quantitative data on government respect for human rights.

Drafted legal documents in construction and divorce law. Organized case files and filing cabinets; photocopied forms; answered phone

Master'S Degree, Human Experience Design Interactions

Master'S Degree, Instructional Design And Technology

Bachelor'S Degree, Political Science And Economics