Leadership of a 35-member IT team and a $14M budget to develop and implement technology strategies and transformations for corporate functions. Product Owner for all Corporate Platforms, Robotic Process Automation (RPA) and Modern Workplace technologies. Created a rolling 3-year business-aligned enterprise and business technology strategy. Implemented key business platforms such as financial reporting, ERP, HRIS, risk and compliance, wellness, and AI recruitment.Developed a comprehensive product management framework for Corporate Technology. Standardized support channels, KPIs, incident management, and governance. Improved service levels by 20%, reduced incidents by 30%, and increased financial oversight by implementing an annual budget management process.IT Executive Sponsor for two major transformations: a $24M finance transformation migrating from Oracle EBS to Oracle Cloud Fusion, and a $20M global HR transformation implementing Workday. Technical leadership of vendor selection and contract negotiations while overseeing the delivery of over 70 integrations, data migrations, decommissioning of legacy systems and the design of support and governance models.Developed and delivered an RPA strategy returning 2700 work weeks of capacity through 80+ automations, $2M in cost savings and $8M in cost avoidance. Won the 2023 Global Industry AI 10 UiPath award for innovation in automation and AI.Led a return-to-office strategy focused on flexibility and career development, implementing career maps, learning paths, and job rotations that increased employee engagement by over 10%.Delivered an innovative global collaboration strategy for 3000 users across six sites, generating $1.2M in savings, increased user satisfaction by 15% and implemented usage dashboards that saved $200K p.a.Leadership of a Technology Operating and Engagement Model program implementing a Capability Model, accountability maps, and a service catalogue, improving team engagement by over 15%.

Led a global team of 100 IT specialists and 3rd Parties managing a $40m budget delivering Technology Strategy, Operational Support, Business Partnering, Enterprise Data Governance and Analytics services. Led a $20m Global Business Transformation and Integration program Completed Phase 1 of a global business integration program migrating 2000 users and 8 legal entities to SalesForce (Sales, Configure Price Quote and Service), NetSuite ERP, Open Air, Marketo and Cognos and a 10,000-user global migration to Workday. Completion of an enterprise-wide redesign and implementation of Order to Cash, Procure to Pay, Record to Report, Sales, Quoting and billing business processes. Developed a 3-year business case for RPA to deploy 55 automation use cases, CoE set up, Vendor Selection and implementation roadmap. Delivered 2 RPA pilots in collaboration with Microsoft AI Labs in support of a business case. Implemented a best practice product framework to manage the lifecycle of all corporate technology products. Created SalesForce, NetSuite, Workday and ServiceNow Product CoEs implementing standard support, build and run processes. Re-engineered internal support processes and automated internal service management processes improving ticket routing by 35% and Ticket resolution by 25%. Implemented an Enterprise-wide Data Governance and Management framework governing all corporate application data and improved data quality by over 30%. Led negotiations of a $38m 5-year contract with Salesforce and a $5m 3-year Workday contract achieving savings of 25% on previous agreements.

Lead a team of 40 IT professionals and management of a $25m budget supporting all Corporate Enterprise Applications, Global IT PMO, and Strategy function Completed a re-design and implemented a best practice framework for an IT PMO. Built a stage-gated intake workflow with supporting best practice templates that improved budget forecasting by 20%, resource allocation by 15% and improved adherence to architecture standards by 50%. Developed and implemented a technology cost allocation model providing transparency of IT costs to Business Units. Implemented a technology cost allocation model providing transparency of IT costs to Business Units generating savings of over $300k.Technical lead for Global implementation of Hyperion Finance Reporting and Forecasting platform that provided a single consolidated view of all reporting and forecasting metrics for finance teams. Improved financial accuracy and time to generate reports and financial statements by removing manual processes and human error. Completed a global email migration of 8500 mailboxes to a single Office 365 tenant and deployment of a global collaboration tool set. Consolidating drove $100k in license savings and improved user satisfaction scores by over 10% IT Transformation program creation and deployment of Organizational, Simplification, Procurement and Technology programs generating $8m annualized savings

Led a team of 5 direct reports to deliver a $6m Global IT Enablement Strategy to simplify and standardize the enterprise technology landscape and improve end-user experience to 4300 users in 10 countriesLed the delivery of a Salesforce Global CRM platform and with it introduced a single global selling process and consolidated business development pipeline. Providing a consolidated single source of truth of all sales pipeline opportunities to help teams target opportunities and revenue creation. Delivered a redesign of the Global Collaboration strategy including a new global intranet and content management system to all users. Showcased global intranet at the annual Salesforce (Dreamforce) conference as an innovative and user-centric platform driving employee engagement.In association with Salesforce set up a Toronto-based Salesforce Customer Success Senior Management user group sharing Strategy and Governance best practice.Implemented a Global Salesforce and Workday center of excellence standardizing support and sustainment of both ecosystems. Improved ticket resolution by over 15% and reduced ticket volume by implementing self-serve capability and proactive application monitoring

Lead a team of 18 Senior IT Professionals accountable for developing and delivering a Global Infrastructure Strategy supporting all Business Units operating in Japan, Asia Pacific, Latin America, Europe and Middle East North Africa, and South Asia. Developed and deployed a Global Infrastructure Strategy supporting all Business Units operating in 150 sites and 50000 employees in Japan, Asia Pacific, Latin America, Europe and Middle East North Africa, and South Asia. This reduced in market infrastructure footprint by 37% and generated $3.7m in savings. Implemented a target operating model in all regions across 150 sites achieving $1.7m in savings. Implemented an end-to-end strategic roadmap process that ensured IT project and service alignment with key business priorities and improved IT capital planning and reduced project pipeline spend by 25% Implemented a Global function PMO using common templates and processes with 9 direct reports located in 7 countries managing a $30m portfolio of IT infrastructure and organizational design projects

Lead a team of 15 Senior IT Professionals responsible for the delivery of all Global Infrastructure projects and the creation of an end-to-end Global Infrastructure Strategy for GSK Commercial Global Business UnitDeveloped and implemented a 3-year Infrastructure and Organizational Strategy deploying Network, Externalization, Desktop Video Conferencing and server consolidation & virtualization strategies to 65 countries. Generated savings of $5m over 3 years and reduced total infrastructure footprint by 64%. Implemented organizational change model within local IT and generated organizational efficiencies through centralizing local operational support into 2 global IT centers saving $5m in operational expenditure Developed and implemented a Tiered Infrastructure strategy deploying fit-for-purpose infrastructure and services to sites based on their criticality and complexity across 150 sites. Reduced the total cost of ownership of infrastructure by over 50% per site, generated $2.8m in savings and improved service levels.

Lead a team of 6 geographically dispersed Project Managers based in the UK, US, Malaysia, India and Brazil. Working with Senior International IT & Business Managers to define, create and manage Infrastructure Investment and Outsourcing strategies for Latina America, Asia Pacific, MENA/SSA, China, Australia and Canada aligned to business strategies.Led and completed a $10m RFP and contract negotiation to outsource Infrastructure services to a single vendor and delivered savings of $2m per year. Led the migration of 50 international Helpdesks to a single central outsourced helpdesk saving $500k annually Created an International Sourcing Strategy that generated $2m in savings from centralizing infrastructure services and reducing the global server estate by 40% saving over $1.2m Led the implementation of a Centrally hosted Siebel and Cognos CRM platform saving over $600k in infrastructure and licensing costs Delivered a series of network upgrades and operational improvement initiatives to 50 international sites improving efficiency, resilience, diversity and management of the corporate network Led and implemented the transition of Australian and Canadian Infrastructure support services to a global technical centre saving $750k annually

Led a team of 8 Infrastructure and 50 in-country Project Managers managing a $5m project budget deploying 20,000 Windows XP desktops and 200 Active Directory and SMS servers to over 100 sites in 50 countries.Creation of a Project Budgets, Plans and Structure including resources, governance, roles, responsibilities, escalation and communication models. Lead the completion of structured testing and creation of associated test plans. Set up global procurement contracts to facilitate central ordering of Active Directory and SMS servers for local delivery and installation.Set up of a central application scripting service that completed scripting of over 1000 central and local applications. Created a central Desktop support Model and set up Regional desktop centers of excellence for ongoing support and maintenance.