Mark Angelo Arceo

Mark Angelo Arceo Email and Phone Number

Workforce Service Analyst @ Accenture
dublin, dublin, ireland
Mark Angelo Arceo's Location
Philippines, Philippines
About Mark Angelo Arceo

Mark Angelo Arceo is a Workforce Service Analyst at Accenture.

Mark Angelo Arceo's Current Company Details
Accenture

Accenture

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Workforce Service Analyst
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Mark Angelo Arceo Work Experience Details
  • Accenture
    Workforce Services Associate
    Accenture Aug 2019 - Present
    Philippines
    - Real time monitoring – POC in queue monitoring; flagged calls wait & agent with AHT(Average Handle time) and real time optimization of breaks and lunch schedule.- Real time reports – Sending per interval performance GOS, AHT & Aux report, Adherence report and End of day reports.- Basic forecasting and Scheduling – Utilizing historical call volume data for forecasting; Plot schedule per agent based on Over-Under simulation.- Attendance report – Collating daily employee attendance data for operational management needs.- Root cause analysis – Determine primary cause of the particular line of business GOS failure.- ADHoc task – Preparing files for the upcoming week; Interval reports, Attendance report andother reports that operations has required.- Hosting daily catch ups with the clients and providing weekly operational updates.- Basic knowledge in Power BI.
  • Accenture
    Data Analyst
    Accenture Nov 2017 - Aug 2019
    Philippines
    - Managing customers account – Invoicing customer, uploading meter data, updating customer personal information.- Handle unbilled account – Monitoring and inspecting customers account have not yet invoiced- Processing customer request – such as handling bill dispute, raising service order for betterdeals or meter replace and updating customer reading.- Part time tech-master for billing department – Manage files for automation such as auto emailreports and process improvements

Frequently Asked Questions about Mark Angelo Arceo

What company does Mark Angelo Arceo work for?

Mark Angelo Arceo works for Accenture

What is Mark Angelo Arceo's role at the current company?

Mark Angelo Arceo's current role is Workforce Service Analyst.

Who are Mark Angelo Arceo's colleagues?

Mark Angelo Arceo's colleagues are Кushal Gowda S, Leo Joseph Christy, Matus Kovac, Teresa Sobreira, Zuzana Ursinyova, Nikitha Puvadi, Rea Soans.

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