Mark Angelo Gregorio Email & Phone Number

Holds a total of 13 years of experience in the contact center industry primarily in the Healthcare line with strong background on Benefits and Eligibility, Claims Processing, Appeals, Auto-adjudication, Contracts, and Payments Services. As part of the Optum Health Organization, I am currently responsible for:* Maintaining positive relationships with customers.* Identifying customer needs and overseeing service delivery within the business context.* Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.* Managing finances and budgets.* Determining ways to reduce costs without sacrificing customer satisfaction.* Assessing customer feedback and use a creative approach to establish, improve, and refine services.* Remaining organized and meeting deadlines.* Building partnerships and liaising with department leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.