Mark Anthony Balean Email & Phone Number

Greetings! Thank you for visiting my profile. With over a decade of experience in the dynamic Business Process Outsourcing (BPO) industry, I am a dedicated professional skilled in social media management, Facebook ads, and customer support.I've had diverse roles, providing me with a comprehensive understanding of the BPO landscape and making me adaptable and versatile in delivering exceptional customer experiences.I began as a Customer Representative at a Debit card company, where I honed effective communication and problem-solving skills. Progressing to a Loss Management expert, I helped customers during difficult times. As an Escalation Tier II representative, I handled complex cases with finesse.I also worked for a US-based company, supporting customers with technical services like Phone, Internet, Cable TV, and Mobility. My expertise spans multiple communication channels, including chat, voice, email, and SMS.Moreover, I have valuable experience in mentoring, coaching, and team management, fostering a collaborative work environment.My tech-savviness includes expertise in Zendesk and Salesforce for streamlined ticketing and CRM, Slack for communication and collaboration, and Canva for creating captivating visuals.To summarize, my passion for social media management, Facebook ads, and Meta platforms, combined with my extensive customer support background, makes me a valuable asset. I am committed to delivering excellence and building meaningful connections. If you need a professional who excels in both social media management and customer support, I would be thrilled to contribute to your team's success.

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  Saint Luis University

  Business, Management, Marketing, And Related Support Services