Mark Anthony David, Cssyb Email & Phone Number

Significant Contribution:- Trained US and PH team members on parsing data effectively without altering file formats or requiring manual intervention, streamlining workflow efficiency.- Contributed to the creation of audit forms by incorporating key items, enhancing user interface, and implementing auto-summary features for the score cards, improving the overall usability and accuracy.Description:- Coordinate with pharmacy points-of-contact (POCs) through calls and emails to… Show more Significant Contribution:- Trained US and PH team members on parsing data effectively without altering file formats or requiring manual intervention, streamlining workflow efficiency.- Contributed to the creation of audit forms by incorporating key items, enhancing user interface, and implementing auto-summary features for the score cards, improving the overall usability and accuracy.Description:- Coordinate with pharmacy points-of-contact (POCs) through calls and emails to collect essential data for controlled substance monitoring review.- Conduct thorough reviews of pharmacy data to ensure accuracy, completeness, and compliance for due diligence.- Monitor and analyze data trends to identify potential red flags.- Forward reviewed data to the Controlled Substance Monitoring Program Team for approval of prescription thresholds.- Collaborate with cross-functional teams to enhance data collection and management processes. Show less

Significant Contribution:- Work expanded to collaborate with the Pricing and Audit team to do monitoring of Initiatives, Pricing updates, Pricing data scrubbing, and Inflation Reports.- Developed comprehensive SOP Manuals for Pricing Inflation Report, Purchase Agreement Compliance, Pricing - removing the outdated list, and VIP lead Monitoring.- Initiated a time and motion study and established the SLA for the cross-referencing process.- Developed Leaves Calendar tracker to avoid… Show more Significant Contribution:- Work expanded to collaborate with the Pricing and Audit team to do monitoring of Initiatives, Pricing updates, Pricing data scrubbing, and Inflation Reports.- Developed comprehensive SOP Manuals for Pricing Inflation Report, Purchase Agreement Compliance, Pricing - removing the outdated list, and VIP lead Monitoring.- Initiated a time and motion study and established the SLA for the cross-referencing process.- Developed Leaves Calendar tracker to avoid conflict of schedules within the team.- Developed and maintained Cross Buildout file for quick referencing and validation of items.- Conducted Intermediate Excel Training for CS Team.- Consistent Monthly Performer for the whole of FY2023.Description:- Developing and maintaining cross-reference data and tools that are essential to facilitate competitive and strategic alternative cross-reference initiatives.- Supporting the sales team in competitive bid situations to win new business, leverage existing data and identify further cross references by researching product specifications.- Utilizing product knowledge and Identifying alternative cross references to suggest margin improvement and customer savings options. Show less

Significant Contribution:- Improved internal processes on clearance processing, Improved request intake for COE Request application, Deployment Documents and Endorsement Letters.- Automated work processes for COE and Endorsement Letter creation and distribution to agents.- Developed a comprehensive clearance tracker with dashboards and easy extraction of reports.Description:- Handling and reviewing Exit interviews for consolidation and reporting.- In Charge of… Show more Significant Contribution:- Improved internal processes on clearance processing, Improved request intake for COE Request application, Deployment Documents and Endorsement Letters.- Automated work processes for COE and Endorsement Letter creation and distribution to agents.- Developed a comprehensive clearance tracker with dashboards and easy extraction of reports.Description:- Handling and reviewing Exit interviews for consolidation and reporting.- In Charge of Clearance form issuance, Issuance of COEs and Deployment documents.- Directing agents on how and what department to coordinate with to complete insurance.- Coordinating with signatory departments on agents' clearance progress.- POC for Clearance Monitoring Database and reports.- Handles Retrieval of Physical DTR and identification of final cut-off for final pay computation.- POC for Employment verification of SMDC agents. Show less

Significant Contributions:- Developed standard templates for Training reports.- Enhanced Attendance report file for more straightforward data encoding. Also, I added features to automate report generation.- Introduced google forms to conduct training quizzes/exams, training needs analysis and feedback surveys.- Handled a procurement project (monitoring and coordinating) for a Learning Management System to be used by the sales team.- Developed an Operations Manual for… Show more Significant Contributions:- Developed standard templates for Training reports.- Enhanced Attendance report file for more straightforward data encoding. Also, I added features to automate report generation.- Introduced google forms to conduct training quizzes/exams, training needs analysis and feedback surveys.- Handled a procurement project (monitoring and coordinating) for a Learning Management System to be used by the sales team.- Developed an Operations Manual for Training Admin Position for a smoother transition.Description:- Working closely with the VP and Head of ARAT and Training Agency Head in managing Agency Trainers and Training across all sites.- POC for procurement requests within the department.- Handles processing of budget liquidation, reimbursements, and replenishments.- In charge of training reports: attendance, Inventories, scheduling, agent's Individual Development Plan and Training hours, TNA surveys and Training Quizzes.- Handles Inventory maintenance from procurement to distribution of materials to sites or individuals. Show less

Significant Contributions:- Developed standard templates for Training attendance encoding.- Enhanced Attendance report file for more straightforward data encoding. Also, I added features to automate report generation.- Developed Team's Physical Dashboard for floor operations monitoring.Description:- Working closely with Human Resource Shared Services - Global Training and Development Team Leader to monitor GTD Coordinators.- In charge of training reports: attendance,… Show more Significant Contributions:- Developed standard templates for Training attendance encoding.- Enhanced Attendance report file for more straightforward data encoding. Also, I added features to automate report generation.- Developed Team's Physical Dashboard for floor operations monitoring.Description:- Working closely with Human Resource Shared Services - Global Training and Development Team Leader to monitor GTD Coordinators.- In charge of training reports: attendance, scheduling and room booking.- POC for E-mail request assignments to GTD Coordinators. Show less

Significant Contributions:- Developed standard templates for Training attendance encoding.- Enhanced Attendance report file for more straightforward data encoding. Also, I added features to automate report generation.- Supported Human Resources in their employee engagement programs.Description:- Working closely with Human Resources Senior Manager and Operations Officer to monitor in-house trainers.- POC for procurement requests for training inventory.- Handles… Show more Significant Contributions:- Developed standard templates for Training attendance encoding.- Enhanced Attendance report file for more straightforward data encoding. Also, I added features to automate report generation.- Supported Human Resources in their employee engagement programs.Description:- Working closely with Human Resources Senior Manager and Operations Officer to monitor in-house trainers.- POC for procurement requests for training inventory.- Handles processing and application for 3rd party training.- In charge of training reports: attendance, Inventories, scheduling, employees' Individual Development Plan and Training hours and feedback surveys.- Handles Inventory maintenance and training budget allocations. Show less

Quezon City, National Capital Region, Philippines

Significant Contribution:- SME for @Home Workbooth Software; Created a spiel for chat and call support to address @Home Workbooth Software concerns.- POC for rehire status checks.- Consistent Shift opener to manage early shift queues of calls and chats. Description:- Maintain candidate and hire quality by leading productive and innovative sourcing strategies and tools, effective screening, interview and pre-hire processes, relationships with agencies and vendors-… Show more Significant Contribution:- SME for @Home Workbooth Software; Created a spiel for chat and call support to address @Home Workbooth Software concerns.- POC for rehire status checks.- Consistent Shift opener to manage early shift queues of calls and chats. Description:- Maintain candidate and hire quality by leading productive and innovative sourcing strategies and tools, effective screening, interview and pre-hire processes, relationships with agencies and vendors- Implemented recruiting strategies to provide a qualified and diverse pool of candidates for Customer Service and Technical Support positions.- Developed a robust talent pipeline for @home and Onsite Customer Service Requirements- Implemented Global HR Policies and Procedures for recruitment in coordination with Onsite US and EMEA Talent Acquisitions Specialists.- Managed Call and Chat concerns from candidates regarding with the status of their application. Show less

Bachelor'S Degree, Psychology

Activities and Societies: Psychology Society

Master Of Arts - Ma, Psychology