-Developed a business plan to achieve high growth in each of Pretty Huge's revenue-generating departments-Defining Pretty Huge's brand and operating standards. Building viable business systems to maintain elevated standards-Driving marketing strategies that increase Pretty Huge's brand recognition in the surrounding community and target market-Mentoring department leaders to cultivate professional development and growth of direct reports and their junior team membersExemplifying values that inspire a culture of trust, loyalty, accountability, and service-Approving budget, monitoring performance, and adjusting the business plan as needed to obtain forecasted expectations-Optimizing spending on operational and capital expenditures to maintain quality standards of facility and asset cleanliness and maintenance-Developing and delegating recommended improvements for operating policies and procedures to increase efficiency across all departments-Performing and overseeing personnel management functions including hiring, promoting, training, disciplining, terminating, evaluating performances, and providing feedback-Drive operational goals, objectives, and priorities for Lead roles and those responsible for creating multiple revenue streams (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover, and member retention).

-Manage, direct and monitor insurance activities and the overall performance of the team to increase efficiency and maximize performance-Designs, updates and implements policies, procedures and protocols to ensure efficiency and accuracy in insurance operations-Develops and maintain high standard of customer service-Conduct audits to ensure compliance with internal and external policies-Perform insurance functions as needed, including processing claims, billings, and policy changes-Providing sales strategies, feedback, and marketing plans-Search for and interview potential candidates, then onboard new recruits with industry and company policy training

- Managed and facilitated the opening of the 1st Celebrity Fitness Club in the Philippines- Built a team that are multi-skilled that encourages flexibility and cross functionality- Established a work flow that has proven to work backed with years of management experience- Created a uniue atmosphere in the club that focuses on member service and experience- Offered group classes that are unique to the market with best vibe in town and classes that always feels like a big party- Built a culture that is customer centric focusing on engagements and experience -Established a culture that encourages teamwork and synergy within the team. Created a work flow that compliments every department

- Managed the 1st Celebrity Club in Singapore with phenomenal member acquisition and including encouraging personal training revenue within the first year of operating- Formed a team of Membership Consultants that are new to the industry and yet overachieved the club budgets- Handled all the pre-selling initiative of Celebrity Fitness in Singapore and exceeding expectations in terms of revenue and profit- Recruited, trained and developed to support in areas like sales, operations and customer retention- Successfully created a succession plan for future leaders- Provides weekly club trainings focusing on staff performance and behavior- Received several recognition and awards regionally for having month on month and year on year growth- Trained externally for leadership roles, people management and business development- Initiated corporate sales with focus on collaborations and partner events- Created and implemented operational standards that are within the company policies- Planned and executed club activation for member and guests that amplified member engagement and experience- Introduced unique membership options that are timely and significant to the business due to fierce competionand market trends

- Increased the profit of 2 clubs by 45% within a year- Created a retention team that focused on member experience- Recruited and trained a sales team of 4 with no experience and background that resulted in increase of revenue streams such as membership, personal training and monthly auto billing.- Lead in the refurbishment of the 2 clubs that were significant and valuable to retention and reactivation of membership- Established a marketing support to increase brand awareness.

- Turned around a non profiting club to a profitable club with great revenue streams in my first 4 months- Established and maintained key corporate accounts that significantly increased member acquisition- Trained and developed a team of Membership Consultants that were hitting their sales target in the 1st 6 months of leading the team- Provided In- Club training that was relevant and timely for the business growth - Increased retention of members through great member experience

- Sold an average of 25 mid-level and upscale housing/condo units each month - Maintained good relationship with brokers through weekly consultation and monitoring- Promoted as a Junior Sales Manager in just 6 months of employment- Received recognition and incentives for achieving monthly sales targets

Managed a team of call center agents assigned ro to outbound calls and CS roles. Sold different products and services through telemarkering within the US. Handled key accounts like yellow pages, time share, website designs, pay per click accounts, retail products, health care and US grants.