- Oversee day-to-day operations while taking a proactive approach to prepare for problems before they arise- Managing the day-to-day prioritization and coordination of tasks within the IT Support team -Performs complex software/hardware troubleshooting, updates, and re-installations - Serves as the IT point of contact and is accountable for the IT aspect of new office setups-Documenting every new process to serve as a roadmap for all IT team members - Providing support in the form of procedural documentation- Acting as a Junior System Administrator-Assisting the System Administrator in installing, and maintaining servers- Acting as an escalation point for the Desktop Support team and responding to user requests as needed-Assigned to coordinate with our outsourcing partners, collaborating with their IT for any requests regarding policies and providing them with equipment with necessary components-Creating, removing, and managing users and computers using Windows Domain Controller-Installing OS to multiple computers through the network using WDS (Windows Deployment Service), or using the standard installation using a bootable USB Flash Drive

- Monitoring the quality of every call- Coaching and training the agents to attend subsequent calls in a superior way-Teaching and providing the non-performer agents with a revised script to improve their performance-Sending the client a weekly email with the agent’s performance detail and call status reports

-I have worked with Bfound.io, a digital marketing company in UAE, we give every company a phone call and speak to business owners or any decision-makers, and offer several services to boost their online presence.-Worked with an Australian account called VSMA, a market-leading personal finance agency, we are calling every household and doing surveys in all states of Australia

-Having been trained with various accounts as inbound/outbound sales and customer service- Inbound/outbound sales representative and quality assurance in Easy Meals a well-known Australian company offering affordable ready-made meals