Mark Anthony Morales Email & Phone Number

Converse, Tx, Us

San Antonio, Texas Metropolitan Area

• Approach each guest with an authentic greeting every guest within 60 seconds • Ask questions, use those questions to assess, understand, and determine how to assist the guest and offer suggestions. • After every guest interaction, thank them, and be sure every guest leaves satisfied with their Guest Relations experience.• Respond to annual pass inquiries by providing accurate information, either electronically or in-person, on occasion by phone. Achieve in meeting department… Show more • Approach each guest with an authentic greeting every guest within 60 seconds • Ask questions, use those questions to assess, understand, and determine how to assist the guest and offer suggestions. • After every guest interaction, thank them, and be sure every guest leaves satisfied with their Guest Relations experience.• Respond to annual pass inquiries by providing accurate information, either electronically or in-person, on occasion by phone. Achieve in meeting department yearly sales goals. • Represent the Zoo in a professional, courteous, and enthusiastic manner.• Enter and lookup all guest information accurately for all annual and monthly passes in a timely and efficient manner.• Provide daily support for annual and monthly pass holders, including end of day reports, selling, upgrading, processing yearly and monthly passes.• Assist with event check-ins, setup, and annual and monthly pass sales when needed.• Upholds all company policies as outlined in the Standard Operating Procedures, Team Member Handbook, and Code of Business Conduct.• Consistently exhibit an attitude of service inside and outside of the Zoo, showing hospitality to all.• Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect. Show less

San Antonio, Texas Metropolitan Area

• Approach each guest with an authentic greeting every guest within 60 seconds • Ask questions, use those questions to assess, understand, and determine how to assist the guest and offer suggestions. • After every guest interaction, thank them, and be sure every guest leaves satisfied with their Guest Relations experience.• Respond to annual pass inquiries by providing accurate information, either electronically or in-person, on occasion by phone. Achieve in meeting department… Show more • Approach each guest with an authentic greeting every guest within 60 seconds • Ask questions, use those questions to assess, understand, and determine how to assist the guest and offer suggestions. • After every guest interaction, thank them, and be sure every guest leaves satisfied with their Guest Relations experience.• Respond to annual pass inquiries by providing accurate information, either electronically or in-person, on occasion by phone. Achieve in meeting department yearly sales goals. • Represent the Zoo in a professional, courteous, and enthusiastic manner.• Enter and lookup all guest information accurately for all annual and monthly passes in a timely and efficient manner.• Provide daily support for annual and monthly pass holders, including end of day reports, selling, upgrading, processing yearly and monthly passes.• Assist with event check-ins, setup, and annual and monthly pass sales when needed.• Upholds all company policies as outlined in the Standard Operating Procedures, Team Member Handbook, and Code of Business Conduct.• Consistently exhibit an attitude of service inside and outside of the Zoo, showing hospitality to all.• Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect. Show less

San Antonio, Texas Metropolitan Area

• Approach each guest with an authentic greeting every guest within 60 seconds • Ask questions, use those questions to assess, understand, and determine how to assist the guest and offer suggestions. • After every guest interaction, thank them, and be sure every guest leaves satisfied with their Guest Relations experience.• Respond to annual pass inquiries by providing accurate information, either electronically or in-person, on occasion by phone. Achieve in meeting department… Show more • Approach each guest with an authentic greeting every guest within 60 seconds • Ask questions, use those questions to assess, understand, and determine how to assist the guest and offer suggestions. • After every guest interaction, thank them, and be sure every guest leaves satisfied with their Guest Relations experience.• Respond to annual pass inquiries by providing accurate information, either electronically or in-person, on occasion by phone. Achieve in meeting department yearly sales goals. • Represent the Zoo in a professional, courteous, and enthusiastic manner.• Enter and lookup all guest information accurately for all annual and monthly passes in a timely and efficient manner.• Provide daily support for annual and monthly pass holders, including end of day reports, selling, upgrading, processing yearly and monthly passes.• Assist with event check-ins, setup, and annual and monthly pass sales when needed.• Upholds all company policies as outlined in the Standard Operating Procedures, Team Member Handbook, and Code of Business Conduct.• Consistently exhibit an attitude of service inside and outside of the Zoo, showing hospitality to all.• Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect. Show less

San Antonio, Texas Metropolitan Area

Ensure ultimate efficiency when registering guests. Complete the registration process by correctly imputing and retrieving information from the computer system,Confirming pertinent information including number of guests and room rate.Promote and follow all Starwood brand standards, and programs,Make appropriate selection of rooms based on guest needs. Correctly code and assign room keys.Verify and imprint credit cards for authorization using electronic acceptance… Show more Ensure ultimate efficiency when registering guests. Complete the registration process by correctly imputing and retrieving information from the computer system,Confirming pertinent information including number of guests and room rate.Promote and follow all Starwood brand standards, and programs,Make appropriate selection of rooms based on guest needs. Correctly code and assign room keys.Verify and imprint credit cards for authorization using electronic acceptance methods.Handle cash, make change and balance and assigned house bank.Accept and record vouchers, travelers checks, and other forms of payment.Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication.Input messages into the computer. Set up wake-up calls as requested for guests.Close guest accounts at time of check out and always ascertain satisfaction of their stay.In the event of dissatisfaction, follow appropriate compromise in order to satisfy guest.Constantly and clearly communicate with Front Office manager on all issues pertaining to the Front Desk. Show less

San Antonio, Texas, United States

Converse, Texas

• Act as Team Leader in the absence of Site Manager• Provide support to the Site Manager as requested• Assist Site Manager with providing a strong leadership presence and control in store, whileensuring that all customers receive good service and quality books• Check the OTRS System for any customer service emails on a daily basis• Assist the Site Manager with team wages• Complete stocktake and stock orders• Cash up• Open the site for business• Assist Site… Show more • Act as Team Leader in the absence of Site Manager• Provide support to the Site Manager as requested• Assist Site Manager with providing a strong leadership presence and control in store, whileensuring that all customers receive good service and quality books• Check the OTRS System for any customer service emails on a daily basis• Assist the Site Manager with team wages• Complete stocktake and stock orders• Cash up• Open the site for business• Assist Site Manager in managing performance throughout the day which includes, checkingtargets on vend, following up on set goals and completing daily IT checks.• Communicate with Partner on a day-to-day basis as required• Monitor labor costs by cutting hours when appropriate, and setting daily targets to help booststaff members throughout the day.• Review current week’s progress, day-to-day analysis, and week-by-week analysis to reportback to Site Manager• Assist the Site Manager with ad-hoc recruitment tasks• Assist Site Manager in identifying training needs and provide coaching for staff memberswhenever necessary• Monitor individual staff strengths and report back to Site Manager Show less

Converse, Texas

• Conduct instructional activities outlined by teacher• Maintain regular classroom schedule• Follow district guidelines in maintaining classroom management, discipline and confidentiality• Support mission of school district by serving as a positive role model for students

San Antonio, Texas Area

• Manage the daily activities of the Housekeeping department to include appropriatecleaning of all offices, seating areas, washrooms, and all public spaces.• Planning, organizing and directing talent members to ensure the highest degree of guestsatisfaction.• Daily supervision of the housekeeping staff• Purchase, re-order and maintain housekeeping supplies and inventory.• Conduct pre-event inspections of all rooms, • Recruit, schedule and train all new housekeeping… Show more • Manage the daily activities of the Housekeeping department to include appropriatecleaning of all offices, seating areas, washrooms, and all public spaces.• Planning, organizing and directing talent members to ensure the highest degree of guestsatisfaction.• Daily supervision of the housekeeping staff• Purchase, re-order and maintain housekeeping supplies and inventory.• Conduct pre-event inspections of all rooms, • Recruit, schedule and train all new housekeeping staff members.• Maintain the housekeeping budget, • Uphold the highest standards of cleanliness, safety, and conduct.• Knowledge of OSHA and safety standards within Housekeeping department.• Determines and maintains the department work schedule.• Ensures the proper maintenance of all equipment; makes arrangements for repairand/or replacement of used and damaged equipment. Show less

San Antonio, Texas Area

• Ensure ultimate efficiency when registering guests. Complete the registration process by correctly imputing and retrieving information from the computer system,• Confirming pertinent information including number of guests and room rate. • Promote and follow all Starwood brand standards, and programs, • Make appropriate selection of rooms based on guest needs. Correctly code and assign room keys. • Verify and imprint credit cards for authorization using electronic acceptance… Show more • Ensure ultimate efficiency when registering guests. Complete the registration process by correctly imputing and retrieving information from the computer system,• Confirming pertinent information including number of guests and room rate. • Promote and follow all Starwood brand standards, and programs, • Make appropriate selection of rooms based on guest needs. Correctly code and assign room keys. • Verify and imprint credit cards for authorization using electronic acceptance methods. • Handle cash, make change and balance and assigned house bank. • Accept and record vouchers, travelers checks, and other forms of payment. • Post charges to guest rooms and house accounts using the computer.• Promptly answer the telephone using positive and clear communication. • Input messages into the computer. Set up wake-up calls as requested for guests.• Close guest accounts at time of check out and always ascertain satisfaction of their stay. • providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.• In the event of dissatisfaction, follow appropriate compromise in order to satisfy guest. • Constantly and clearly communicate and assisting the Guest Service Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner Show less

San Antonio, Texas Area

Ensure ultimate efficiency when registering guests. Complete the registration process by correctly imputing and retrieving information from the computer system,Confirming pertinent information including number of guests and room rate. Promote and follow all Starwood brand standards, and programs, Make appropriate selection of rooms based on guest needs. Correctly code and assign room keys. Verify and imprint credit cards for authorization using electronic acceptance methods… Show more Ensure ultimate efficiency when registering guests. Complete the registration process by correctly imputing and retrieving information from the computer system,Confirming pertinent information including number of guests and room rate. Promote and follow all Starwood brand standards, and programs, Make appropriate selection of rooms based on guest needs. Correctly code and assign room keys. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance and assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Set up wake-up calls as requested for guests.Close guest accounts at time of check out and always ascertain satisfaction of their stay. In the event of dissatisfaction, follow appropriate compromise in order to satisfy guest. Constantly and clearly communicate with Front Office manager on all issues pertaining to the Front Desk. Show less

Demonstrate flexibility in satisfying guest demandsBoard Guest onto TrainBalance And Deposit Daily SalesMaintain the highest levels of guest services while demonstrating a friendly and cooperative attitude

Demonstrate flexibility in satisfying guest demandsWeekly and monthly inventoriesAssisting Guest with purchasesReceiving, Displaying and restocking of MerchandiseMaintain the highest levels of guest services while demonstrating a friendly and cooperative attitudeMaintain all logs and reporting documentation; attention to detailBalance Drawer and Daily Sales ReportTake direction from Operations Manager

•Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards•Handle time-sensitive material like confidential, urgent packages•Run mailing equipment•Provide copier key operator services•Conference room setup•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Maintain… Show more •Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards•Handle time-sensitive material like confidential, urgent packages•Run mailing equipment•Provide copier key operator services•Conference room setup•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Maintain all logs and reporting documentation; attention to detail Perform any and all duties as assigned by management to include; mail services, reprographics services, fax services Show less

•Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards•Handle time-sensitive material like confidential, urgent packages•Run mailing equipment•Provide copier key operator services•Conference room setup•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Maintain… Show more •Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards•Handle time-sensitive material like confidential, urgent packages•Run mailing equipment•Provide copier key operator services•Conference room setup•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Maintain all logs and reporting documentation; attention to detail Perform any and all duties as assigned by management to include; mail services, reprographics services, fax services Show less

•Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards•Handle time-sensitive material like confidential, urgent packages•Run mailing equipment•Provide copier key operator services•Conference room setup•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Maintain… Show more •Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards•Handle time-sensitive material like confidential, urgent packages•Run mailing equipment•Provide copier key operator services•Conference room setup•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Maintain all logs and reporting documentation; attention to detail •Perform any and all duties as assigned by management to include; mail services, reprographics services, fax services Show less

Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards Run mailing equipmentLift large bundles of mail, overnight packages.Handle time-sensitive material like confidential, urgent packagesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentTake direction from supervisor… Show more Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards Run mailing equipmentLift large bundles of mail, overnight packages.Handle time-sensitive material like confidential, urgent packagesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detail Show less

Supervise the daily activities of the childrenPrepare site orders within budget for the monthly lesson plansKeep in contact with parents of their child’s daily behaviorAttend training to fulfill State Minimum StandardsVarious duties given by Regional Manager or Primary Site Manager

Maintaining the fitness centerDaily clean up of the work out area Answer various questions from club members

San Antonio, Texas, United States

Order, receive and inventory redemption items on a bi weekly basisTraining of employees to D & B standardsWrite employee schedules Supervise staff during a schedule shiftResolve guest complaints Assist Guests with prize selectionsVarious duties given by Winners Circle Specialty coach

Supervise the daily activities of the 3yrs olds and After School Program childrenPrepare monthly lesson plansKeep in contact with parents of their child’s daily behaviorDriving of a van to pick up of the children at the school they attendVarious other duties given by Program Director or Lead Teacher

Child Development

Elementary Education And Teaching

I was in Student Governement

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Student Governement Student Government