Client Services Manager
Current
Jul 2016 - Present
AeroLeads people directory · profile
Mark Moran Email & Phone Number
Client Services Manager at Abacus Data Systems, Inc.
at
AbacusNext
1 work email found
@abacusnext.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Services Manager at Abacus Data Systems, Inc.
Location
Toronto, Ontario, Canada
Who is Mark Moran? Overview
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Quick answer
Mark Moran is listed as Client Services Manager at Abacus Data Systems, Inc. at AbacusNext, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at abacusnext.com and a matched LinkedIn profile for Mark Moran.
Mark Moran previously worked as Client Services Manager at Abacusnext and Team Lead at Gavel And Gown Limited. Mark Moran studied at Memorial University, Newfoundland And Labrador.
Company email context
Email format at AbacusNext
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{first_initial}{last}@abacusnext.com
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AeroLeads found 1 current-domain work email signal for Mark Moran. Compare company email patterns before reaching out.
Profile bio
About Mark Moran
Experienced Client Services Manager with a demonstrated history of working in the information technology and services industry. Strong business development professional skilled in Contact Centers, Management, Technical Support, and Business Analysis, Practice Management, Client Resource Management (CRM), Payment Processing, Desktop-as-a-Service, and Technology-as-a-Service (TaaS)
Listed skills include Technical Support, Call Center, Management, Business Analysis, and 1 others.
Current workplace
Mark Moran's current company
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4 roles
Mark Moran work experience
A career timeline built from the work history available for this profile.
Team Lead
- Manage a team of 25 - 30 Technical Support Representatives
- Hiring of front line employees
- Coaching agents on their Key Performance Indicators. (KPI)
- Assigns schedules for team members based upon a monthly rotation plan.
- Delegate and monitor work assignments to staff.
- Mentor new hires and existing staff on department procedures and policies.
Nov 2007 - Jul 2016
Team Manager/ Supervisor
- Ensuring Customer, Client and Associate satisfaction.
- Participate bi-weekly in Product Development meetings with Client to discuss possible issues with products, which could increase call volume and give negative customer experience.
- Participating in planning, preparing and maintaining business reports critical to Client Logic’s success and profitability and critical to meeting our client’s expectations.
- Participate in Process meeting with Client to discuss various policies and procedures, which needs to be reformed or changed.
- Supervise 30-40 Technical Support Agents who are troubleshooting and providing PDA solutions over the phone.
- Coach and Mentor associates for quality and accuracy by monitoring the calls and providing the constructive feedback.
Aug 2004 - Nov 2007
Product Specialist (Wireless Data Group Tier 2)
- Provide technical information and/or solutions to most GSM/GPRS data devices to agents that are in need of assistance (especially the Blackberry and the Air Cards)
- Managing the Blackberry Queue and taking calls whenever there is low service level or queue.
- Blackberry certified Tier-2 Customer Support agent by RIM
- Floor management
- Conducted ongoing Refresher and new device and application training
- Queue management with CMS or CRT application and generation of daily and weekly reports
Mar 2002 - Aug 2004
1 education record
Mark Moran education
FAQ
Frequently asked questions about Mark Moran
Quick answers generated from the profile data available on this page.
What company does Mark Moran work for?
Mark Moran works for AbacusNext.
What is Mark Moran's role at AbacusNext?
Mark Moran is listed as Client Services Manager at Abacus Data Systems, Inc. at AbacusNext.
What is Mark Moran's email address?
AeroLeads has found 1 work email signal at @abacusnext.com for Mark Moran at AbacusNext.
Where is Mark Moran based?
Mark Moran is based in Toronto, Ontario, Canada while working with AbacusNext.
What companies has Mark Moran worked for?
Mark Moran has worked for Abacusnext, Gavel And Gown Limited, Sitel Inc (T-Mobile Usa), and Sitel (T-Mobile Usa).
How can I contact Mark Moran?
You can use AeroLeads to view verified contact signals for Mark Moran at AbacusNext, including work email, phone, and LinkedIn data when available.
What schools did Mark Moran attend?
Mark Moran studied at Memorial University, Newfoundland And Labrador.
What skills is Mark Moran known for?
Mark Moran is listed with skills including Technical Support, Call Center, Management, Business Analysis, and Blackberry.
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