o Ensures that proper triaging is done and delegates nurses to patients.o Creates schedule nurse’s shift, ensuring that all shifts are properly staffed to accommodate the patients’ needs accordingly.o Ensure that nursing operational standards are met.o Evaluate nurse’s performance, proceed with proper feedback and acknowledges excellent performance of nurses.

o Ensures that all patients are accommodated and properly endorsed to staff nurses.o Performs administrative tasks such as maintaining inventory records and order supplies if necessary.o Communicates with the medical team and ensure proper care is provided to patients.o Participates in staff meetings to discuss new developments, updates in the field of healthcare and changes in institutional policies and procedures.

o Oversee patient for admission, transfer and discharges.o Train and mentor new staff by providing support, sharing of best practices and continuous guidance to all staff members.o Ensures that the medical team is complying with all health and safety regulations.o Record and maintain accurate reports that are properly filed.

o Demonstrates accurate assessment and proceeds with proper triaging, prioritizing critical patients.o Proceeds with venolcylisis and provides intravenous medication and hydration.o Collaborates with laboratory and radiology team to facilitate diagnostics to properly treat patients.o Coordinates with respective department and endorse accordingly for patient for admission and document discharge planning and referrals are done accordingly.

o Demonstrates accurate assessment and proceeds with proper triaging, prioritizing critical patients.o Proceeds with venolcylisis and provides intravenous medication and hydration.o Collaborates with laboratory and radiology team to facilitate diagnostics to properly treat patients.o Coordinates with respective department and endorse accordingly for patient for admission and document discharge planning and referrals are done accordingly.

o Thorough assessment of patient’s vital signs, condition and ensures that abnormalities are addressed to the physician.o Review, confirm and carry out orders of the physician.o Administer medications via oral, subcutaneous, intramuscular or intravenous to patients in a timely manner.o Maintaining accurate, complete health care records and reports.

• Take ownership of complex technical issues and resolve them as quickly as possible• Increase knowledge on broadband/phone line issues to improve first call resolution for technical issues• Provide feedback to team leaders and NOC for technical issues and fault trends to help them understand and resolve issues• Following up with clients to ensure satisfaction services purchased, arranging modifications and resolving any problem arising• Upsell value added services which meets… Show more • Take ownership of complex technical issues and resolve them as quickly as possible• Increase knowledge on broadband/phone line issues to improve first call resolution for technical issues• Provide feedback to team leaders and NOC for technical issues and fault trends to help them understand and resolve issues• Following up with clients to ensure satisfaction services purchased, arranging modifications and resolving any problem arising• Upsell value added services which meets customer requirements Show less

Incident Management:• Incident detection and recording• Classification of all incidents and 1st / 2nd level support• 1st / 2nd level investigation and diagnosis• 1st / 2nd level Resolution and Recovery• Incident Management - ownership, monitoring, tracking and communication as per Fujitsu’s Incident Management Procedure• Incident closureService Request Management:• Service Request detection and recording• Categorisation of all Service Requests as per… Show more Incident Management:• Incident detection and recording• Classification of all incidents and 1st / 2nd level support• 1st / 2nd level investigation and diagnosis• 1st / 2nd level Resolution and Recovery• Incident Management - ownership, monitoring, tracking and communication as per Fujitsu’s Incident Management Procedure• Incident closureService Request Management:• Service Request detection and recording• Categorisation of all Service Requests as per defined process• 1st/2nd level resolution for User Administration Service Requests• Service Request Management – ownership, monitoring, tracking and communication as per Fujitsu’s Service Request Management Procedure• Service Request closure Show less

• Working to establish and define the structure of the learning context.• Guide the trainees and facilitate group process.• Serve as a content resource person.• Observe and track learning and progress of staff• Incorporate and integrate the talents and resources of all of the individuals in the group.• Gain feedback and modulate training based on information and learning gained in training process.

• Working to achieve team goals with service ensuring appropriate process standards are maintained.• Ensuring accurate documentation of calls, problems and resolution.• Total and complete professionalism.• Multi-Tasking on Administration works.