Mark Appleton Email & Phone Number

Bar Hill, England, United Kingdom

Cambridge, United Kingdom

Force.com Business Analyst

Norwich, United Kingdom

I administer and develop Salesforce on behalf of UK General insurance and Ireland General insurance; I assist the business with running reports, user administration, setting up workflows, approval processes, and validation rules to ensure that we are getting the right level of data to drive our new business pipeline, market our broker contacts and manage.

Norwich, United Kingdom

My role was to develop broker’s accounts, whilst administrating and developing a company-wide Customer Relationship Management system.Within this role I had my own panel of insurance brokers. I helped to maintain and develop their book of business with Aviva, liaising between internal departments and with brokers to make sure Aviva are supporting them with.

Norwich, United Kingdom

I dealt with troubleshooting brokers insurance issues in all areas: marketing; personal lines; commercial lines (all classes); commission queries; account issues; claims; and system issues. The team solve things that others failed with, and deliver a great customer service. In my role I administered Salesforce CRM and dealt with project work. I was also a.

Norwich, United Kingdom

My main duty in this role was to answer telephone queries from insurance brokers and provide solutions to the problems they had with their insurance systems. I was deputy champion for two of the main software systems that the business uses. This means that I trained others on how to use the systems and was a point of contact if anyone had a query regarding.