Mark Arrowsmith Email & Phone Number

London

34 years experience within IT.Over 20 years within Major Incident Management & Problem Management. High Level mediator for internal and external customers. Responsible for end-to-end management of all IT major incidents.Networks Service Manager for 2 years, for Global Group domains. ITIL 4.0 FoundationI work to a high standard, in a fast-paced environment.

London, England, United Kingdom

• Internal 2 year secondment, working in a dual role to encompass the following:
• Supporting Head of Networks to improve relationship and reputation of Networks internally & Internationally. (APAC)
• Identifying accountability and implementing changes to processes and procedure
• Delivering quarterly reports, with supportive documentation
• Identifying risks and network vulnerabilities, prioritising and delivering to mitigate operational risk
• Supporting the Knowledge… Show more Internal 2 year secondment, working in a dual role to encompass the following:

I had the pleasure of working for the BP - Data Centre Manger as the Service Delivery Organisation (SDO) - Operations Manager. My role was to represent the Data Centre Manager at Service Meetings for the many service organisations, along with several other duties & accountabilities. The contracted role was only available until services were transferred to.

I was the guardian of the BP incident management process that Service Delivery Organisations were required to deliver. I also had the great pleasure in training Cap Gemini Incident Managers in Krakow, Poland, as the services were transferring to Cap Gemini.

London, England, United Kingdom

• End to End processing of all Incidents (P1, P2, P3, etc)
• Secondment to Mumbai, India to train Incident Management Team Back Office & Call Centre
• Liasing with third party suppliers, including BT and Cap Gemini
• Team Manager (4 members of staff)
• Chairman to Monthly Service meetings for Egg, M&G and PPM Ventures
• Appraising Service Review documents for clients, before public release