34 years experience within IT.Over 20 years within Major Incident Management & Problem Management. High Level mediator for internal and external customers. Responsible for end-to-end management of all IT major incidents.Networks Service Manager for 2 years, for Global Group domains. ITIL 4.0 FoundationI work to a high standard, in a fast-paced environment with high demands and tight deadlines.Strong problem solving, analytical, communication and time management… Show more 34 years experience within IT.Over 20 years within Major Incident Management & Problem Management. High Level mediator for internal and external customers. Responsible for end-to-end management of all IT major incidents.Networks Service Manager for 2 years, for Global Group domains. ITIL 4.0 FoundationI work to a high standard, in a fast-paced environment with high demands and tight deadlines.Strong problem solving, analytical, communication and time management skills.Extensive support to Disaster Recovery planning, exercises and implementation Show less

Internal 2 year secondment, working in a dual role to encompass the following:• Supporting Head of Networks to improve relationship and reputation of Networks internally & Internationally. (APAC)• Identifying accountability and implementing changes to processes and procedure• Delivering quarterly reports, with supportive documentation• Identifying risks and network vulnerabilities, prioritising and delivering to mitigate operational risk• Supporting the Knowledge… Show more Internal 2 year secondment, working in a dual role to encompass the following:• Supporting Head of Networks to improve relationship and reputation of Networks internally & Internationally. (APAC)• Identifying accountability and implementing changes to processes and procedure• Delivering quarterly reports, with supportive documentation• Identifying risks and network vulnerabilities, prioritising and delivering to mitigate operational risk• Supporting the Knowledge Acquisitions to outsourced party Tata Consultancy Services (TCS) Show less

I had the pleasure of working for the BP - Data Centre Manger as the Service Delivery Organisation (SDO) - Operations Manager. My role was to represent the Data Centre Manager at Service Meetings for the many service organisations, along with several other duties & accountabilities. The contracted role was only available until services were transferred to EDS Management Services.

I was the guardian of the BP incident management process that Service Delivery Organisations were required to deliver. I also had the great pleasure in training Cap Gemini Incident Managers in Krakow, Poland, as the services were transferring to Cap Gemini.

• End to End processing of all Incidents (P1, P2, P3, etc)• Secondment to Mumbai, India to train Incident Management Team Back Office & Call Centre• Liasing with third party suppliers, including BT and Cap Gemini• Team Manager (4 members of staff)• Chairman to Monthly Service meetings for Egg, M&G and PPM Ventures• Appraising Service Review documents for clients, before public release • Establishing Service Level Agreements (SLA) for Egg and PPM Ventures• Managing… Show more • End to End processing of all Incidents (P1, P2, P3, etc)• Secondment to Mumbai, India to train Incident Management Team Back Office & Call Centre• Liasing with third party suppliers, including BT and Cap Gemini• Team Manager (4 members of staff)• Chairman to Monthly Service meetings for Egg, M&G and PPM Ventures• Appraising Service Review documents for clients, before public release • Establishing Service Level Agreements (SLA) for Egg and PPM Ventures• Managing Global Change Management Meetings for Pru-Asia, Jackson National Life (US)• Implementing Disaster Recovery (DR) 'systems' procedures; • Security Officer for the AS400, PC network and electronic mail applications • Managing IT Help Desk and providing various Operation services Show less