Mark Major Email & Phone Number

Jasper, IN, US

Evansville, IN, US

Evansville, IN, US

Charged with building a dynamic and evolving integration playbook that highlights my ability to navigate the organization and inspirationally lead without direct authority. Serving on the transformation team, my expertise in retail banking and operations has been leveraged in creating a portfolio of transformation initiatives. Execution of initiatives is.

Evansville, IN, US

Dynamic and engaging leader, charged with polishing the frontline retail and client experience of the community bank retail operations. Creates an emphasized importance on the value of excellent communications, strong procedural knowledge base, and use of existing and new resources for stronger delivery and enhanced experiences. Line of business owner of.

Evansville, IN, US

• Transformation change agent, driven in revitalizing and improving the back-office and client experience for deposit products and services. Partner with IT for optimizing operational efficiencies and maintaining high.
• Increased operational performance by implementing an average of 20 streamlining projects per year and a reduction of procedures by 45%
• Key team member for acquisitions and mergers, reduced conversion tasks by 40% through programming and increasing associate engagement
• Partner with IT and Community Bank team for deploying ~100 streamlined workflows, simplifying frontline processes and improving the client experience
• Measuring and monitoring an average of 500,000 annual maintenance requests, using key performance indicators for identifying opportunities to improve
• Shifted leadership responsibilities after meeting initial position objectives, reassigned to identify weaknesses and restructure additional business units

Baltimore, MD, US

• Promoted to develop and direct department operations for gaining awareness of centralized records programs and implementing organizational enhancements. Oversaw and developed software engineering and database systems.
• Perform data analysis, developed and executed operational plans for improvements and corporate objectives
• Leader in executing third-party contracts, ensuring negotiated contracts were executed, stayed on timeline and within budget
• System administration of document imaging software (Kofax), troubleshooting and support
• Developed reports for communicating status of project completion and staff developmentPhysical Records Management
• Development and maintenance of corporate Retention Schedule, ensuring organizational awareness and compliance

Oakland City, IN, US

Led students in open discussion and provided guidance for subject matter. Taught at both undergraduate and graduate levels. Developed curriculum, critiqued presentations and graded papers. Reported attendance and final grades to business office.

• Promoted to oversee corporate bank relationships and daily cash management operations. Responsible for short-term cash forecasting and daily cash transfer accounts. Key player in executing lockbox conversion, with.
• Managed over 30 bank relationships, including 300 bank accounts and multiple product offerings, including on-line banking; positive pay; and ACH
• Directed and organized wire transfer and cashier’s check programs for branch and centralized operations
• Analyzed market trends and products and developed project plans for review and implementation

Completed pricing analyses for multiple projects by developing and reviewing RFPs, identifying trends in the industry and presenting findings to management. Forecasted short and long-term cash positions. Maintained Sarbanes-Oxley compliance documentation for ensuring key control adherence. Assisted with rating agency presentations and completed ad hoc.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Business Administration