Mark Augustine Email & Phone Number

433 W Van Buren St, Chicago, Il 60607

- Lead the American-based effort to complete the 2019 Uber US Safety Report, the first comprehensive publication of its kind to be issued by a company, which shares details on Uber’s safety progress, its processes, and data related to the reports of the most serious safety incidents occurring on our platform.- Manage team of agents conducting reviews of high-severity safety incidents and deactivations on the Uber platform. These reviews ensure both policy compliance and data integrity.- Create and implement learning and improvement strategies for safety incident auditors- Created and oversaw the Culture and Wellness Initiative which continues to provide opportunities for employees to participate in virtual wellness activities and safe spaces to discuss current political, social, and personal issues and concerns.

125 S Clark St, 17Th Fl 1212 Chicago, Il 60603

- Created operations procedures to streamline student and enterprise acquisition and onboarding- Wrote student pre-departure curriculum regarding professional skills building and internship preparation- Created written and video content about policy, logistics, and best practices for student communications and student web portal- Helped build and maintain startup company affiliate network

Chicago, Illinois, United States

- Created marketing, communication, and product education strategies to draw new users and maximize customer experience, resulting in a 20% increase in customer retention and an overall increase from 1,500 to over 5,000 active users.- Managed the entire product supply chain from working with parts vendors to fabrication, sales, shipping, and customer service. - Delivered in-person sales presentations to real estate offices, brokerage groups, and business associations, regularly generating the most monthly revenue among sales team members.- Oversaw training for new sales team members, coaching them to deliver sales presentations and develop product and service knowledge for potential customers.- Wrote and edited company blog posts, social media posts, and all public communications.Member of the team responsible for securing the company's April 2017 appearance on an episode of ABC’s Shark Tank, which had a viewership of 4.38 million people.

Greater Chicago Area

- Wrote commercial copy for brands across various forms of media in the form of taglines, slogans, brand names, and marketing content

Greater Chicago Area

- Member of four-person team generating all content for nationwide Groupon To Go online ordering platform- Part of team that produced all content for national launch of service in Chicago, New York, Seattle, and San Francisco

Greater Chicago Area

- Created original content for the Buddy Guy’s Legends webzine in the form of essays, album reviews, and artist interviews

Greater Chicago Area

- Instructor of record for Writing and Rhetoric I and II- Significant experience with undergraduate research and fostering critical thinking skills - Taught and mentored students from a range of cultural and socio-economic backgrounds

Bloomington/Normal, Illinois Area

- Wrote and produced all in-house commercials for radio group consisting of three demographically diverse radio stations - Collaborated daily with station clients in order to ascertain and meet advertising needs- Worked with station account executives in account upkeep, including pitching new business- Trained and oversaw all production department staff

Bachelor Of Science (B.Sc.), Mass Communication/Media Studies

Master Of Fine Arts (Mfa), Creative Writing